• Report: #858692
Complaint Review:

Safe-Direct Car Shipping

  • Submitted: Sat, March 24, 2012
  • Updated: Mon, August 20, 2012

  • Reported By: Tom F — Cleveland Ohio USA
Safe-Direct Car Shipping
Internet United States of America

Safe-Direct Car Shipping Dance with the devil and you may get burned Internet

*REBUTTAL Individual responds: WAY TO GO M.STRICKLAND!!!!

*REBUTTAL Owner of company: Safe-Direct cares about it's employees

*REBUTTAL Owner of company: Disgruntled and unstable former employee

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Had to laugh when I saw the report on Michael Stricland calling the police on one of his "employees".
It is a well known fact that he offers to pay anywhere between $25 and $50 to people that will write fake reviews on the site www.transportreviews.com .
Obviously there are a lot of people, most of them young students that will do "most anything" for $50.
What no one realizes is the Basta-- has no intention of actually paying, when confronted he will claim that he did not "make the deal" or that all reviews are strictly voluntary, most of the "writers" are young, not even old enough to have a car.
It appears that this time he must have "met his match".
I beleive they call it "karma". bad things happen to bad people.
When you enter in to a "deal" that is obviously with a "bad person" to do "bad things" you should not be surprised when it does not work out well.
The reality is these people are thieves, liars, and they pretty much "deserve" what happens when they "plot" with each other in their "next caper"
Do they really think this going to be "selective" in who he deciodes to "ripoff"
Seriously, theives are not usually all that "selective", it is crime of opportunity, and beleive me they will steal from you given any opportunity.
Folks there are legitimate people in this business, unfortunately this is just not one of them. 

This report was posted on Ripoff Report on 03/24/2012 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/reports/safe-direct-car-shipping/internet/safe-direct-car-shipping-dance-with-the-devil-and-you-may-get-burned-internet-858692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Individual responds


AUTHOR: T.Myricks - (United States of America)

I just wanted to congratulate Mr.Strickland on the rebutal that was written....you are truly a man of great stature,and i applaude you dearly...i was brought to this site after "EXTENSIVE RESEARCH"..of trying to select a transport company to ship my 2000 cadillac esacalade, i received a quote fron safe direct and did more research....which lead me to 'RIPOFF REPORT"..I BEGIN TO READ TOM F. AKA MARK (lol).REPORT..I BECAME LEARY ABOUT SAFE DIRECT...BUT THERE ARE TWO SIDES TO EVERY STORY..AND "TRUST"(this is a story). after the whole rebutal was read..i knew the company i chosen,  i needed ,wanted was SAFE DIRECT!!!!..MR.strickland was more than willing to explain the situation throughly (like a owner should)..i applaude you sir!!!!...P.S...I JUST BOOKED WITH YOU GUYS 15 MINUTES AGO :)

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#2 REBUTTAL Owner of company

Safe-Direct cares about it's employees

AUTHOR: Michael - (United States of America)

The following is our rebuttal from Mark's other post, if you haven't read it already:

*This whole rebuttal needs to be prefaced by the fact that Mark is not in good health. We care very much about him, wish him the best and hope that he gets the medical attention that he needs.*

Not to divulge too much of his personal info, but Mark was unfortunately the victim of a terrible accident a couple years ago where he was run over by a car and that has greatly affected his physical and mental health. This was prior to his employment with us and only divulged after his hiring.

This did not present a problem for us, as the job with us enabled him to work from home and therefore his physical disabilities would not be an issue.

Mark was very pleasant to speak with on the phone and always available when the phone rang. It has only been since the bizarre events of march 23rd, 2012 and the subsequent handling of his orders by our other staff members that we have become aware of serious underlying mental health issues as well.

In his defense, he received some form of medication about two days prior to the 23rd which seems to have greatly altered his behavior.

But, as for the events of the 23rd and what the police involvement was, here is the story:

Prior to the 23rd, for the first few weeks of his employment, Mark was always up and working on the leads he was provided bright and early in the morning. However, on the 23rd, around 10am PDT, it came to our attention that he had not logged in to begin work. After repeated attempts to reach him by his work email and phone, we eventually tried, around 11am to reach him on his personal cell phone as well as his home phone, and received no response there either.

It's important to note that we are a California based company and Mark was our only employee in the state of AZ.

After approximately another hour, we all became concerned. Knowing Mark's poor physical health and inability to move around freely, added to the fact that he lived alone, we feared that perhaps he had fallen or had some other form of emergency at his home.

We then searched the white pages to see if we could perhaps find a neighbor willing to check on Mark, but were unsuccessful.

As a last hope, we called the front desk of the Tempe police department and asked them their advice, explaining the situation, of course.

They were extremely polite, professional and responsive. (Hats off to the Tempe police. If you live in Tempe, you are in goods hands) they said they would be happy to have someone check on Mark. Which they did.

The police checked in and found Mark alive, thank goodness but displaying bizarre behavior. Their appearance set off a profane tirade by Mark and started his behavior off attempting to disparage our company, unfortunately.

All I can say is that, having it to do over again and having the same information I had at the time, I would have done the same for any one of my employees. When you become a part of our company, you become family.

For better or worse.

I guess this case is turning out worse. But we really do continue to care for Mark and hope that he is able to regulate whatever is causing this change in behavior.

As for the 'reputation' of our company, I would suggest that you turn to any number of other sources, be it http://www.transportreviews.com/company/safe-direct-car-shipping.asp (as Mark mentions), or any of the following:


These are just our 'reputation', as I have said, which is very good, but I have always operated by Coach Wooden's credo: "Be more concerned with your character than your reputation, because your character is who you *are* while your reputation is merely who people *think* you are.

Anyone who questions either is welcome to contact me directly with their concerns at 818-284-6640.

Michael Strickland
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#3 REBUTTAL Owner of company

Disgruntled and unstable former employee

AUTHOR: Michael - (United States of America)

This report is not from a customer, it's from an unstable former employee named Mark Knauf, from Tempe, AZ (not Tom F. From Cleveland)

We regret and apologize for Mark's behavior, he is legitimately not well.

As for our rebate program, we do offer rebates to actual customers who take their own time to post their experience online, and we do so whether they write something good or bad.

Our apologies again that Mark is taking these actions, and our best wishes for his mental and physical health.
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