Complaint Review: SAMs Club
Checked online today(Thanksgiving) to see when item would ship. The order had been cancelled! No email, no nothing.
We called Customer Service and was on the phone for 30 minutes pleading our case since our credit card had already been charged over $1,000. "Sorry for the inconvenience," said the rep. "We just ran out of stock. Your credit card will be refunded within 72 hours." 72 hours?!?! So the item was available at the time of purchase, we received an email confirmation, our credit card was charged, but item was cancelled with no email! Also, sorry, they don't offer rain checks.
What happens to all of those people that maxed out their credit cards with this purchase and now can't try to purchase tomorrow (Black Friday).
On top of all of this, after the purchase we paid for a TV mount and installation for it.
This is not only a ripoff but FRAUD.
This report was posted on Ripoff Report on 11/22/2012 10:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sams-club/internet/sams-club-total-pre-black-friday-scam-internet-972541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: