SAMSUNG PROTECTION PLUS refusing to repair dishwasher, under extended warranty Rapid City SD south Dakota

I purchased extended warranty after my manufacture warranty was to run out, last September 2017.  A couple of weeks ago my dishwasher started to just wash by using the heavy cycle.  I called my extended protection for repair.

They sent out out a company called quick service.  The gentlemen came out - then ordered parts.  The following week - a different man came out to do the repairs.  He did the repair, but then found an additional problem that the first man didnt find.  There was a leak.  He stated he had to get an additional okay to fix the problem.  Thebn the problems started.  I made numerous calls and was constantly being transferred to different areas - everyone giving me a different answer:  it was being looked at, but of course with my extra protection, it was covered. 

Now today I am being told that it  is not covered since there was damage to the drum.   I asked how that could have happened since the only people that has touched the dishwasher for any repairs was the technicians.  I was told that it could be from normal wear and terar. The dishwasher is only a little over 2 years old - how could that be - and I thought extended warranty was to cover that?? No, they are sorry - but I will have to pay for the repairs out of my own pocket.  If this is not a rip-off, then I have no idea what is! I am done with samsung products, when they will not even honor their own extended warranty.