Samsung Protection Plus Federal Warranty Service Corp SAMSUNG – Avoid their appliances at all times! Rapid City South Dakota

I have experienced the worst reliability from both a Samsung Washer (replaced with LG eventually) and a Samsung Refrigerator (side by side with bottom freezer). On top of that, the service organization is a total disaster. The refrigerator is less than 2 yrs old and under an extended service plan that I paid for.

No matter, no one is able to arrange a repair. I have called more than 20 times in the past 2 months and have gotten only a “run-around” being transferred or referred to a half dozen different numbers (Samsung, Assurance, Sears etc etc) with no result. They are incapable of solving a customer problem. They just pass it off. Claim no service centers near me and then they’ll have to replace or make an accommodation. But then they claim, they do have service centers. The service center calls me up and informs me they cannot service under the extended warranty. And so it goes around again. Good luck trying to get a supervisor on the phone either.

Each call person states the other person should not have referred me to them and then gives me yet another number which eventually brings be back full circle. The epitome of ignorance.

Absolutely the worst service organization bar none that I have encountered in my life.