• Report: #499450

Complaint Review: SCEA (Sony)

  • Submitted: Wed, September 23, 2009
  • Updated: Wed, September 23, 2009

  • Reported By: Joshua — Newport News Virginia USA
SCEA (Sony)
www.sony.com New York, New York United States of America

SCEA ,Sony Sony Computer Entertainment of America Sony PS3 firmware update 3.01 crashes systems. New York, New York

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I updated my PS3's system firmware to 3.01 upon getting a sytem prompt to do so.  After updating the firmware, I was watching a movie, system turned itself off after approximately 5 minutes.  I had to hit the master power switch on the back, then the primary on the front to get system back on, ejected my DVD and let my system sit for a couple minutes, and it turned off again.  Turned the system on again using master switch on back, but now when I hit the primary on the front the system turns right back off.  I called Sony Customer Support, and they said it sounds like customer neglect, but would be happy to fix it for $150.  Upon doing research on the internet and talking to other PS3 users, it appears there are thousands of people having the same/similar problems since updating to firmware v3.01.

This report was posted on Ripoff Report on 09/23/2009 04:14 PM and is a permanent record located here: http://www.ripoffreport.com/reports/scea-sony/new-york-new-york-/scea-sony-sony-computer-entertainment-of-america-sony-ps3-firmware-update-301-crashes-sy-499450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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