Sears Home Services, Sears Home Pro, Sears Home Improvements Turned a 1-3 day shower replacement into a 5+ month project fraught with delays and problems Charlotte North Carolina

This was the shower project from h__l!  Can you imagine taking over five months and $5600 to replace an existing shower with a new unit.  We are talking shower, not new bathroom or kitchen, just one simple shower.  Sears Home Improvements promised a 1-3 day install that ran for over five months.  It took three sets of contractors, three reorders of parts and literally scores of phone calls to the Sears Home Improvements Office in Charlotte to get the job done. 

Two of the Sears techs measured incorrectly, and two others messed up the installation.  My initial decisions to use Sears over local, much cheaper tradesmen was based on their 1-3 days for installation, and complete customer satisfaction guarantee.  Forget the 1-3 days, it was over five months, with half of that time having the shower out of commission and unusable.  As far as customer satisfaction is concerned, Sears didn't give a hoot about my concerns, frustrations or numerous requests to get information about the status of the project. 

Oh, did I mention the black flies that came into my bathroom and house because the first set of installers failed to seal the drain leading to the septic tank.  I don't know which was worse, the ineptness of the project installation people or the total lack of any pretense of keeping me in the loop during the endless delays.  You would think Sears values their corporate reputation enough to at least keep the customers that have supported them for decades happy.

Sears used to be my go-to source for automotive repair, appliance service and repair, and numerous other consumer needs.  This horrible experience has changed any thoughts I might have of purchasing anything from Sears in the future.  Mid way through the project I started keeping a written journal detailing the project and difficulty I had in communicating with the people at the Sears Office.  This "journal" currently consists of six pages of narrative.  Sad but true.