Report: #560514

Complaint Review: sears roebuck

  • Submitted: Tue, January 26, 2010
  • Updated: Wed, January 27, 2010
  • Reported By: selena — greenville North Carolina United States of America
  • sears roebuck
    p.o. box 9009
    mobile, Alabama
    United States of America

sears roebuck sears parts direct did not refund my account for a returned part. only credited the shipping charges. im out of 75.00 give or to a dollar. now owe overdraft fees mobile, Alabama

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I purchased a range glass from searspartsdirect andorder the wrong color, so i reordered the part and was informed tha my account woul be credited for the full amount of the wrong part. I was only credited the shipping charge of 13.99 I was charged an over draft fee from the bank because of this matter. I cant get anyone on the phone to explan to me where my money went. I also sent the other part back and also charged for the new part. Could someone please give me back my money you got your part. I wil not be ordering anything else because of this problem. They were so pleasant and sorry for the problem. Iasked twice while I was on the phone "Is this money going to credited to my account now" I was told yes but there was no money added except 13.99 even after they recieved the part back. What am I to do?
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This report was posted on Ripoff Report on 01/26/2010 04:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sears-roebuck/mobile-alabama-36691/sears-roebuck-sears-parts-direct-did-not-refund-my-account-for-a-returned-part-only-credi-560514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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