• Report: #560514
Complaint Review:

sears roebuck

  • Submitted: Tue, January 26, 2010
  • Updated: Wed, January 27, 2010

  • Reported By: selena — greenville North Carolina United States of America
sears roebuck
p.o. box 9009 mobile, Alabama United States of America

sears roebuck sears parts direct did not refund my account for a returned part. only credited the shipping charges. im out of 75.00 give or to a dollar. now owe overdraft fees mobile, Alabama

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I purchased a range glass from searspartsdirect andorder the wrong color, so i reordered the part and was informed tha my account woul be credited for the full amount of the wrong part. I was only credited the shipping charge of 13.99 I was charged an over draft fee from the bank because of this matter. I cant get anyone on the phone to explan to me where my money went. I also sent the other part back and also charged for the new part. Could someone please give me back my money you got your part. I wil not be ordering anything else because of this problem. They were so pleasant and sorry for the problem. Iasked twice while I was on the phone "Is this money going to credited to my account now" I was told yes but there was no money added except 13.99 even after they recieved the part back. What am I to do?

This report was posted on Ripoff Report on 01/26/2010 04:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sears-roebuck/mobile-alabama-36691/sears-roebuck-sears-parts-direct-did-not-refund-my-account-for-a-returned-part-only-credi-560514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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