Sears ~ Michael S. Electronics dept. Extremely rude and has no concept of customer service Redmond Washington

I want what any reasonable customer would...some type of assistance in how I can replace my mattress.
- NO...You as a "reasonable" customer is trying to get back money you felt that you were overcharged 13 months ago.

 I didn't say I wanted to be an exemption and get around the rules.
- Of course you didn't say that specifically.  However, you did say that you were sent the claim forms from the manufacturer but didn't want to do them because you "felt" you couldn't meet the criteria.  Well guess what, that is what you needed to do.  So anything outside of that IS asking for an exception and trying to get around the rules.

I need access to the store since that is where I purchased the mattresses
- Again no you don't.  Sears is a NATIONAL chain and any store could have helped you if they wanted to.

Now, just a few final thoughts here.  This is a PUBLIC web site and as such the PUBLIC may respond and contrary to your beliefs not all of the public may agree with you.  Where on that let's take your "freedom of speech" angle on this.  Yes, you didn't specfically say that but you have given every indication you fully believe it. 

So it becomes very interesting when someone excercies their "freedom of speech" and points out flaws in your claims they are all of the sudden a "cruel", "hateful", "sick", "demented", "pathetic" person.

I think even you can see why that becomes quite an interesting Double-Standard you have, where it is find to excercise "freedom of speech" as long as it agrees with what you think. 

The sad part is that I know you will still see everything as "hateful" and won't actually realize what you are saying.  Perhaps even trying to come up with some excuse as to why I should not have the same "rights" you seem to think you are entitled to.  But at least I tried, however there is a point of diminishing return so I won't be responding anymore.

So again, hope everything works out for you and I really do hope you try to get your problem solved by the "good Sears" and let us know the outcome.

I don't want media coverage & am not doing BLM crap. You seem to only read what you want to. I want what any reasonable customer would...some type of assistance in how I can replace my mattress. I didn't say I wanted to be an exemption and get around the rules. I was looking for advice on ways they may have on this issue. I am glad I don't have people like you in my life. You are a very sick, demented and pathetic person. Now just please leave me alone. I have done absolutely nothing to you so I don't comprehend people like you who just are so filled with hate they you opt to harass people. He was the assistant manager and I need access to the store since that is where I purchased the mattresses. Unlike you I don't harass or go out of my way to antagonize anyone. Seek counseling for your anger issues. Have a wonderful holiday.

I did nothing wrong and I even spoke to my local Sears manager about the incident. He said it's freedom of speech and the way the asst manager handled it was despicable and was very apologitic on behalf of the other stores customer service.

- Really?  So I guess according to this wonderful Sears manager this other store violated your First Amendement Rights.  So where is the ACLU?  Where is the Media?  Where is the line of Civil Rights lawyers who would love to go up against a huge corporation for violating the Constitution?

Oh that's right...Sears is Private Property and has nothing to do with the First Amendement.

What was posted was my letter to them. BTW...there is nothing illegal regarding matters reporting defective products, bad customer service, etc.

- Never said it was illegal.  If it is the truth, you really have no problem.  If it is not the truth...well then you may. 

But even with this it was also NOT illegal for Sears to ban you from their property. 

His clothing was going to be in excess of $50.

- Yes and in your original report, the way you talked about this you intentionally(IMO) left it up to the reader to infer that the only reason you were leaving the clothes there was because how you were treated.  So now we find out the REAL reason.

If you would have read the attachment I called the claims department and they sent me paperwork but the requirements to replace mattresses from Sealy are almost impossible to meet.

- Thank you for confirming that YOU went to Sears to try and skip the process and hope that they would "make an exception" for you, when in reality Sears has NOTHING to do with this claim.

Now do you know what is totally funny in this entire situation, and you don't even seem to grasp it?

This store and the store manager that you have said is so wonderful, are actually doing NOTHING for you.  In the first instance they palmed you off to this other store because they amazingly didn't have the matress you were looking for.  Then when you go back to that store and complain.  Did he offer to handle the situation for you?  NO the ONLY thing he did was again palm you off to the Corporate number. 

Now, you see if the store manager really wanted to "make things right" with you would have refunded you the amount you were overcharged, a store manager has that power and doesn't need to have any sort of inventory to do it.  Yet did they do that?  Oh and as for this store not having the matress.  Guess what, again if he really wanted to help you he could have had it transfered from the other store.  Yes, again a store manager has this power and I would bet he probably does it a few times a weeks for various items.

So here is what you can try.  Go back to what I will call the "good Sears", and tell them that you want to be credited for the price you were overcharged.  At the same time tell them that you want to have the warranty handled through them because you know the store manager has the power to request merchandise to be transfered. 

Let us know how that goes...

I did nothing wrong and I even spoke to my local Sears manager about the incident. He said it's freedom of speech and the way the asst manager handled it was despicable and was very apologitic on behalf of the other stores customer service. He gave me the number to report it at the corporate level but they gave me the emails for the district & regional managers. What was posted was my letter to them. BTW...there is nothing illegal regarding matters reporting defective products, bad customer service, etc. That's why these sites are here. To inform consumers of defective products, services, on all types of businesses. I in no way harassed the gentelmen and they stated so. I was basically telling them what their outcome could potentionally be if they had the same problem. All your "caps" are a waste of time because I really think nothing of you. I don't know you or anything about you other than you are a really hate filled person. Yeah...I could have left the store but I wasn't going to be bullied by an assistant manager who was in the wrong.  My son is very well taken care of, and as I told Robert, I had ordered clothing online from my son a few nights prior but he needed a shirt and pants for an interview, which were purchased elsewhere. So I wanted an $8 dollar pair of earrings...if that makes me a bad person you're pathetic. I have been ill since fall of 2012 and am on a lot of medication so I made an error in thinking this particular store was as reputable as my local Sears and failed to look over the receipt because I was sick to my stomach and wanted to get home. You really need to seek anger management classes as well as getting diagnosed for whatever mental illness you suffer from. You're a ticking time~bomb. I feel for your family & friends, if there are any. I'm disabled as well but I don't go bashing on everyone like you probably do. I asked for the removal of the ban because I need to deal with that store since that is where the purchase was made. DUH...it's jnot to harass the pathetic excuse of an assistant manager.  Get a life & let go of that hate.

I met my local Sears manager and he said I did absolutely nothing wrong, freedom of speech, and the treatment I received was deplorable. This is the store I always shopped at but they didn't have the plush mattress on the floor so I had to go to that specific store where all the problems occurred. I did not keep the men from purchasing the mattresses, threaten them or tell them to flee the store.  I informed them of what happened with my mattresses & one stated he opted to shop elsewhere prior to my discussion because he felt the prices were too high so they didn't lose a sale due to me anyway. As for slander...it's telling the truth about the service at the store as well as the quality of the products. These sites are for everyone to write about bad service or products so those of us that care about customer service can find the best stores. 

Also for your information...I very rarely buy anything for myself. What is left of my disablilty goes toward my son and his needs. His clothing was going to be in excess of $50. The earrings were $7.99 and I haven't seen any thing that looked as nice as the ones displayed for that price. My son's clothing and shoes come from department stores and I always shop for him first. When I have a little left my clothes comes from Goodwill as I am home all day anyways I really don't care about my clothing. He has always come first so I don't see how an $8 purchase of earrings makes me selfish. I have fought tooth & nail for my son in a very ugly custody battle and it was because my son's father was an alcoholic, verbally abuse, controlling and was letting my son drink alcohol at the age of 6. He & his wife made my life hell because they had a lot of money and thought it was funny to see me upset when they threatened to take him away. So stop being a bigot hating on me when you know nothing of what I've gone though in my life. All I wanted was a refund and help in getting a new mattress since the ones I purchase started collapsing within 6 months of my purchase. 

If you would have read the attachment I called the claims department and they sent me paperwork but the requirements to replace mattresses from Sealy are almost impossible to meet. Look up reviews in general on Sealy mattresses and you'll see I'm not the only one who is unhappy with Sealy and their warranty. I was just hoping the store manager could offer solutions in helping me get a replacement. 

As for Mr disabled, you should be ashamed of yourself.  I have had doctor appointments at least 3-4 times per month since 2012. I have numerous specialists that are necessary for my healthcare. It's not just a cold or flu. Being disabled yourself it's sad that you are making presumptions on my medical health. I have no idea what you are going through and you have no idea of what I am going through. Not that I have to explain myself but I have been on strong pain medication for several years while a lot of tests are being done to determine what is wrong.  Guess you never felt so sick you just wanted to get home but that is how I feel when I am out too long. I just signed the paperwork and came home. I don't & wouldn't judge anyone on appearance. I walk in my own shoes so I have no clue what other people are going through. I purchased the mattress because mine was a very cheap $100 twin bed set that was about 10 yrs old and caused a great deal of back pain. 

I posted this because I don't want anyone to spend a lot of money and have the same trouble I did. There is absolutely nothing wrong with that and I am actually one person that is greatful for sites like this so I can find good stores with people who aren't there just to take your money. Had I known this I would not have shopped at Sears.

Go hate on someone else. All I want is decent service at this point and help. If you had the same type situation I'm sure you wouldn't just let it go but I guess you feel all manly now that you've bashed on me. Thanks for even more pathetic egotistical behavior. 

I really did try to get through this epic novel of yours, and think I have the basis of your issue.  You somehow think you are entitled to things that in reality you are not.

First on being "overcharged".  The salesperson was right in asking the question...why in the world would you wait 13 months?  You say because you are sick..really?  Unless you were carried out by ambulance at the register and never got a chance to look at the receipt, any overcharge should have been obvious and addressed at the time of purchase.

The warranty.  Did the warranty tell you to take it into Sears and get a new one?  Or did you just figure you would do that and ignore the rest of the instructions on the warranty.  As in just about every case I have seen for a warranty claim on this, you are required to have someone come out to your location and personally inspect the matress before they authorize a replacement, and all you had was pictures.

Next, you say you worked with law enforcement.  If that is true then you should know the laws about Private Property(which Sears is).  A business has the right to ask you to leave for any reason.  You don't need to be carrying a weapon, you don't need to be yelling.  If they feel that they no longer want you on their property, they have that right to have you removed. If you refuse to go..they can contact the police and have you removed by force. 

Now, I do like how you were so upset that you put down the shirt and pants your son needed.  Yet, had no problem taking care of your selfish self to look at some earrings that you liked.  Not only that but then you got totally upset when they said they aren't going to sell them to you.  In fact you got so upset that it appears that they had to call the cops on you to get you removed.  I bet your son will feel really special when he reads this.

You were asked to leave. YOU do not have the right to interfer with ANY sale or customer. By interjecting YOUR opinions to potential customers YOU were activly attempting to destroy their sales. This IS A I!LEGAL ACT!! SOyou were told to leave. You chose not and then you WILLINGLY stalled leaving the store. Once you were told to leave you had no right to stick around. Its NOT public property its private property. So in essence YOU WERE ASKED TO LEAVE AND DID NOT! Thankfully since you seem to think you are above the law both in the business and here on the web, YOU are the one who gets to pay for it. You would rather commit two crimes then admit that you are in the wrong. Its no different then if YOU told someone to leave YOUR home and they did not. YOU do Not have the right to interfer with thier business in any way and you do not have the right to spill your lies on a public consumption website. These are the two illegal acts YOU HAVE WILLINGLY COMMITED!!! Youoffer no proof that you overpaid. You offer no video of ANY wrongdoing on their part. Instead of submitting proof and turning your post from defamation and slander to a consumer report, you use supposition and baseless acusation and offer THAT  as proof. The correct way to handle this was NOT to go terrorize some poor sales person a full YEAR after you supposedly over paid but to approach them at a corporate level. So your claims of overpaying is on giant crock that YOU used to justify your acting out.. You were in the wrong there and you are in the wrong here. Did you even read the terms and conditions? No self entitled mouthbreathers like you refuse to rake responsibility for thier actions. Thankfully YOU have given them the ammo they need to sue you. What you have WILLINGLY posted here can get you sued and trust me they have better lawyers then you can ever afford. No I dont work for them but I wish I did. I would just love to be there after they have sued you so I could video your face when you recieve a judgment against you. The REAL issue is your self entitlment.  YOU justify your actions by wrapping yourself in rigious indignation. You THINK  you are right at least in your mind and NEVER consider that you are WRONG!! This is going to cost you especially once your post comes to thier attention. As a handicapped person you make sick. Personally I cant wait to see what excuse YOU are going to give for violating thier property and thier rights. Heres a hint, there is no excuse that will LEGALLY justify your actions there and here.