sears didnt deliver kayak say they will refund but never have

I ordered a kayak from sears online on november 1 2019 and the kayak was to be shipped to the sears hometown store in niceville florida. The online order status changed from "processing" to "your order is ready for pick up".

I called my niceville sears store only to find out it was not there and did not arrive on the truck. I was told maybe it will be on the next truck. After a few weeks i gave up and finally i contacted sears online for a refund because the hometown store said they can not help me or refund my money.

I contacted sears online and was told they would refund my money and received an email stating my money would be back in my account in 3 to 5 days. it never showed up and the sad fact is that every time i call to inquire about my refund and give them my name and the order number they have no record of my previous attempts so each time they say the same thing send an email that says i will receive my $ in 3 to 5 days and it is a continuous loop of lies they have no intention of ever giving my my money back.

I have copied and pasted this to as many complaint boards as i can and put it on facebook and asked that each reader please tell everyone they know so that no one else will have their money stolen. This kayak was for my son i am a single mother and this is just disgusting that they can get away with this.

I rarely have money to buy him things other kids have and when i finally do get the opportunity the money is stolen by a greedy corporation. Please tell everyone you know not to shop at sears or kmart online or in any of their stores.