ED Magedson – Founder
Sirius XM Radio1221 Avenue of the Americas New York, New York USA
Sirius XM Radio XM Radio, Sirius Radio Deceptive practices, horrible customer service and sales experience. New York New York
My wife and I bought a vehicle that had the luxury of satellite radio option. (we received a 6 month introductory offer)The service was cut off after 30 days and I was able to, after a few calls get the service turned back on. This should have been a warning shot to my bow that maybe this company is not fully above board.
I received a call towards the end of my free trial from a very aggressive telemarketer who I could barely understand obviously calling from a very busy telemarketing center. After a few minutes of trying to decipher what she was talking about I came to the conclusion that she was offering me Sirius XM for 6 or 7 months at a price of around 24 dollars. I clarified with her several times that this offer was repeating and that at the end of 6 or 7 months I would be rebilled the 24 dollars for another 6 or 7 months. (she said this multiple times)
I was under the gun and although I had hesitation just from the poor interaction with an obvious slam clicker telemarketer I decided to do it. She spoke so fast that I had trouble listening to everything she said I assume she does that on purpose.
I agreed to be billed for the first 7 month period and had 15 days or so to pay. It took about a week and me calling to get the service actually started again but it was eventually reinstated. I am EXTREMELY satisfied with the service and loved listening to Howard Stern and the kids loved their channels as well. It played in the back of my head why a company with such a STRONG product would have such an impersonal and scam feeling service and sales center.
I was on the fence whether or not to keep the service. I by no means was going to give my credit or debit info to these people who I could barely understand. I was receiving 2 to 4 calls PER DAY from this company and this only solidified my concern with this companies billing and sales practices.
I finally answered a call from them to see if I could speak to someone I could understand to get better details on what I was signing up for. It turned out that I was being contacted by the collections dept. at this time. (
I called back and got in touch with a gentleman who obviously took pride in his job unlike his colleagues. He went over everything with me in detail and in English, the only language I speak unfortunately. He clarified that the $36.00 bucks, not $24.00 was for 5 months and after that they would automatically bill me and the rate would NOT stay the same. I figured what the original girl told me was too good to be true. This gentleman was very professional and if they would hire more people like him I probably wouldn’t be able to read negative comment after negative comment about XM radio sales and service.
At this point I realized that I don’t have time to deal with deceptive practices of a huge company and I am going to mail in a money order for the $11.76 or whatever it was to close my account. This is completely ridiculous and I hope that XM decides to switch whoever they contract out their sales and service to. It’s a shame that they represent themselves to the market in this manner. It’s like a BMW dealership hiring a staff of Cavemen to sell and service their product. DOESN’T MAKE MUCH SENSE! ?
I am NOT a hard person to please and it takes A LOT to get me to a point where I WASTE MORE TIME writing letters to Rip Off report and other companies. I just feel like people need to be warned and from what I have read on Rip Off Report alone I am not the only person who is having problems with them.
It really sucks because the product like I said is AMAZING! I just don’t have time for slam click high pressure T marketing games and billing nightmares! If XM feels like they need to scam people for 12 bucks I hope its lucrative enough to keep them in business. Let’s see, 7 billion people in the world get half of them for 12 bucks and you are looking at 42 billion dollars?! I guess it adds up! LOL
BE AWARE DONT GET SCREWED!!!
This report was posted on Ripoff Report on 09/11/2013 03:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sirius-xm-radio/new-york-new-york-10020/sirius-xm-radio-xm-radio-sirius-radio-deceptive-practices-horrible-customer-service-and-1083736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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