Complaint Review: Sony
Sony Sona USA, Sony Corporation of America Persistent delay/refusal to refund credit for a part whose return delivery through UPS was CONFIRMED Corona, California
*Author of original report: Refund finally received
The new part was received more than a month later, but the promised refund was never credited to my account. I have spoken with them many times over the months about the credit. Several times I was told that they were in the process of upgrading or replacing some computer system, and that is why things were delayed. My credit information was taken on at least four separate occasions, each time with the promise that I would see the credit deposited into my account with 7-10 business days.
At one point, I was told that the credit had been processed. I refuted the charge, and after looking into the matter they apparently agreed because my credit card information was taken yet again. I was told, yet again, that the credit request was being forwarded and that I should wait another 7-10 business days.
Sure enough, two weeks later, no credit. I called again and was told that the credit had been forwarded but not approved, and that a Sony representative would call me back with 72 business hours. No call. I am quite fed up.
This report was posted on Ripoff Report on 03/04/2011 02:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sony/corona-california-/sony-sona-usa-sony-corporation-of-america-persistent-delayrefusal-to-refund-credit-for-a-702717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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