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Report: #801812

Complaint Review: South Bay Expressway - San Diego California

  • Submitted:
  • Updated:
  • Reported By: Tempest — San Diego California United States of America
  • Author Not Confirmed What's this?
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  • South Bay Expressway 1129 La Media Rd., San Diego, CA 92154 San Diego, California United States of America

South Bay Expressway South-Bay Expressway Toll Collection Thievery San Diego, California

*UPDATE Employee: Need more information ...

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Nothing but theieves.  On October 18, 2011, I was leaving Chula Vista.  I approached a toll, open my car door to be a little closer to the reader, stuck my credit card int it and withdrew the card.  Days later my credit card account showed a $3.00 charge for Southbay  Expressway.  Days later I received a citation notice falsely accusing me of evading the toll.

To South Bay Expressway, I sent my copy of my credit statement both online and by mail showing that I had paid the three dollar toll.  I also requested documentation a copy of the credit receipt.  In response they sent a letter stating I had evaded the toll.   They said my explanation fell into a category for which they have chosen to reduce your penalty to a onetime courtesy of $10.  I had two options:  1. Pay 13 ($3.00 +10) and say I evaded the toll or 2. Pay $63.00 for a hearing.  I
received this notice on Friday November 25, 2011 and they want payment by Tuesday, November 29, 2011. They even declined as to send proof upon which they were relying upon to maintain their position that I had evaded the toll. 

So let get this straight.  You timely paid the toll.  SB Expressway accuses you of not paying.  You send legal proof that you paid. They accuse you of failing to pay the toll.  If you contest they want to pay the fine.  If you dont contest they want you to pay a fine. They get money, money.  You get abuse over a frivolous claim.

They evidently intend to cause as much financial and personal strife as possible to force people into giving them money they do not deserve.  Its a scam and the attorney general should be investing matter. Based upon my experience, strongly recommend avoiding the Chula Vista until South Bay Express gets their act together.

This report was posted on Ripoff Report on 11/26/2011 02:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/south-bay-expressway/san-diego-california-92154/south-bay-expressway-south-bay-expressway-toll-collection-thievery-san-diego-california-801812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Need more information ...

AUTHOR: South Bay Expressway - (USA)

POSTED: Monday, November 28, 2011

Hello Tempest:

Were sorry to hear you are having trouble with a citation and credit card charges for trips taken on South Bay Expressway and apologize for the extra steps you are having to take to resolve the problem. If your trip was in fact paid, you will not be double-charged. Unfortunately, its difficult for us to help you without more information.

Wed be happy to research this matter further if you could provide some more information such a citation number so that we can look you up in our system. Please respond on this website or via e-mail customerservice@southbayexpressway.com.

Were looking forward to helping resolve this matter.

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