Complaint Review: Southwest Airlines - Internet
- Southwest Airlines Internet United States
- Phone:
- Web: Www.southwestairlines.com
- Category:
Southwest Airlines Misleading Rewards Program Internet
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Out of all the airlines to fly I continued to fly Southwest to build up my points when I finally had to use them to get a free round trip to Seattle unfortunately they told me that they took my points away because I have not traveled with in 24 months I told them that is not true
I did travel and they found that I had traveled to SFrisco & Vegas I used points they said I needed to pay for something so I said what's the perk of you can't use them. Had I known that I had to pay for even a one-way ticket I would've flown to Vegas when they had a $39 rate in order to keep my 15,000 points but that was never disclosed I signed up for their point system so long ago this could be something new .
I wrote customer service they denied reinstating my points I think this is really poor business on their part it's not as if one trip that I earned is going to break them financially, I think it's a scam they, have you sign up so you don't use another airline when I flew United years ago I was able to go to Paris on points for free! I should have continued with United they don't play games.
This report was posted on Ripoff Report on 07/27/2018 12:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/southwest-airlines/internet/southwest-airlines-misleading-rewards-program-internet-1453686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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