Complaint Review: Specialty Merchandise Corporation - SMC - Chatsworth California
- Specialty Merchandise Corporation - SMC 9447 DeSoto Avenue Chatsworth, California U.S.A.
- Phone: 818-998-3300
- Web:
- Category: On-Line Stores
Specialty Merchandise Corporation - SMC Big Rip-Off 30 Day Policy - A Joke! Chatsworth California
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In November of 2004, I decided to place an order for SMC's sales kit. The guy whom I spoke to assured me that the kit would arrive within 10 or so days. Consequently, I was leaving for Los Angeles before the kit would arrive. Therefore, I requested that the kit be mailed to my aunt's home.
I never received the kit. However, my credit card was charged $314.95. As a result, I notified my credit card company in December of 2004 to dispute the charge. After their investigation, my credit card was recharged.
I contacted SMC. The member support representative told me that the kit was mailed to my home address and left outside of my door. I asked her if the taped conversation could be reviewed, which would clearly indicate my request at the time I placed the order to deliver the kit to my aunt's home.
She told me that I should have contacted SMC before disputing the charge and maybe they would've worked something out. The only thing she could do is mail me another kit. I asked her if I would be given the opportunity to review the kit for 30 days and return it if I wasn't satisfied. She told me no because my trial period was up!
I told her not to mail me another kit. Unfortunately, I have been robbed of my $314.95.
Carla
New Orleans, Louisiana
U.S.A.
This report was posted on Ripoff Report on 01/06/2005 02:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/specialty-merchandise-corporation-smc/chatsworth-california-91311/specialty-merchandise-corporation-smc-big-rip-off-30-day-policy-a-joke-chatsworth-cal-126147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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