Spot Reservation Thrillant Adventure Sports Scammed and not refunded!! Heed the complaints to the BBB!!! Kennesaw Georgia

 So my wife and I decided to get her father an introductory flight package for Christmas last year. Unfortunately her father passed away in February and he did not get to use this. While her mother was going through his personal belongings she returned this coupon to us since she would not be using it. I contacted the company and asked for a refund and explained the situation. They stated that they do not usually give refunds and they stated that there were plenty of other things that we could use it for or we could just re-gift it to someone else. The lady then said that she would send us a list of other activities to do but if we did not want to participate in any of them then she would process our refund. We looked at the list and decided that we were not happy with any of the choices and asked for the refund. Two days later my wife was contacted by a supervisor who would not give her name. She stated that we were not eligible for a refund and if the customer service rep we spoke with said that then she apologizes and will speak to her. She then said we would either have to use the certificate or we would lose the $200. So reluctantly we looked at the list again. We decided to use the couple’s day spa treatment. My wife contacted the company back and got to speak to the same agent that initially took care of us. She said the closest spa network was over 4 hours away from where we live. We asked what kind of treatment we would get and she could not answer what treatments they provide. My wife asked for the spa name and how much it would cost and the customer service rep started getting defensive. She said if we weren't happy with her service then we could speak to the supervisor. My wife said ok let me talk to her and she said sorry she is not available now and we would need to send another email. So far no response back yet. 

I have done some looking into with this company and there are plenty of bad reports on the BBB site. I wish we would have done some initial searching before opting to use this scam artist. I will update this report when a conclusion has been reached but much like all the other people that got ripped off, I am sure I am just one of many more to get taken. I hope this helps and if this report isn’t enough, then look around the web for yourself and see what everyone is pissed about with this company