Complaint Review: Sprint PCS
Sprint PCS The worst cell phone company in the world! ripoff Nationwide Utah
*Consumer Comment: Jay, WHY would you revive a thread that is almost 2 years old???
*Consumer Suggestion: be aware of other options
*Author of original report: OK Marcus
*Consumer Comment: Sprint PCS
*Consumer Comment: Just Wait
Yesterday, I got one of their automated messages saying my service would be cut off within 48 hrs if I didn't pay the bill. The funny thing is, I never got a bill.
I called customer service using the *2 on my phone and the recording, before a human answered, said my balance was $138.00 due on the 17th of October. I have a $150.00 spending limit. None of this is past due, all current charges. I did expect my bill to be higher this month due to the move.
When a rep got on the line, I asked her why my service was going to be suspended, I was not over my spending limit and their recording said it was not due until the 17th. She said it was because of the "extra" charges. I said, "What extra charges? And why doesn't their recording just state the total amount due?" She said it was due to text messaging. I have a block on my phone for text messaging which was put on my phone when I got it! She claimed those charges were $10.00! Sprint sure has an odd way of doing math.
I also inquired why I had not received a bill yet. I guess I'm supposed to be psychic and just figure out when it is due and how much. She claimed it was mailed out on Sept. 21st and that I needed to call my post office. Funny thing is, I've gotten all my other mail here, just not their bill!? So, I told that rep that I could pay this on Tuesday when I get my first check from my new job and she said that she would have to transfer me to a different department to make payment arraignments. She put me on hold and then the witch hung up on me!
So, I call back using *2 again and this time the recording said my bill was $142.00. WTF? Not 5 minutes ago it said $138.00. So, they jacked my bill up $4.00 just so I would be over that spending limit. Of course, I know why they do this. It's so they can shut off your phone and then collect that $20.00 re-connect fee. That makes them alot of money! Greedy bastards!
This company is the worst!! Take my advice, DON'T USE SPRINT!!
This report was posted on Ripoff Report on 10/15/2006 06:32 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sprint-pcs/nationwide-utah-84118/sprint-pcs-the-worst-cell-phone-company-in-the-world-ripoff-nationwide-utah-215862. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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