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- Report: #5402
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| SPRINT PCS Houston
Nationwide U.S.A. |
|
SPRINT DOWN-NO RELIEF FOR CUSTOMERS
REBUTTAL BOX™ | Respond to this Report! | Consumer Comment
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I live in Houston, and I have not had Sprint PCS service for my two mobile phones from 6/8 to 6/12. Called Sprint this morning and was told that they were beginning work on the problem TODAY-6/12. They could not determine when service would resume.
I asked for credit for the 5 days that I have not had service for the two mobile phones. Their reply was that they could not offer any credit for 5 days of no service, but that they would give 10 complimentary minutes for the disruption in service.
Considering that my monthly bill with Sprint is $150, this 10 minutes of complimentary service amounts to $1 of the total
$30-$40 of the service I pay each month. And, I have no timetable when service might be restored, so this $30-$40 could easily be a larger amount.
Sprint will charge me for at least $40 of service I will not receive. To compensate, their offer is approximately $1 of credit or 10 minutes. What a ripoff...
I asked for credit for the 5 days that I have not had service for the two mobile phones. Their reply was that they could not offer any credit for 5 days of no service, but that they would give 10 complimentary minutes for the disruption in service.
Considering that my monthly bill with Sprint is $150, this 10 minutes of complimentary service amounts to $1 of the total
$30-$40 of the service I pay each month. And, I have no timetable when service might be restored, so this $30-$40 could easily be a larger amount.
Sprint will charge me for at least $40 of service I will not receive. To compensate, their offer is approximately $1 of credit or 10 minutes. What a ripoff...
This report was posted on Ripoff Report on 06/12/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sprint-pcs/nationwide/sprint-down-no-relief-for-customers-5402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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