Complaint Review: Steinhafels - Kenosha Wisconsin
- Steinhafels 7001 120th Ave Kenosha, Wisconsin U.S.A.
- Phone: 262-857-2100
- Web:
- Category: Furniture & Furnishings
Steinhafels Will not repair torn leather on 2 month old recliner Kenosha Wisconsin
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Recliner leather was torn after 2 months of purchase. Contacted Steinfafels to review for warrenty. They stated tear was not along seam but along back of leather thus warrently not valid. In reality, tear did start across the seam and ran across the leather. We escalated to Steinhafels customer service supervisor and he riterated technicians assessment. When asked for his managers contact information he stated no further escalation could be given despite multiple attempts by me to obtain a name or number.
He did state furniture was bought by a second party supplier but once again refused to provide name and contact information of that supplier.
Basically, the customer service rep. said he was the last stop in the process and would not be willing to provide any names or contact information from Steinhafels or the third party supplier to review the issue dispite multiple attempts by me to get a name or number to discuss further.
Very dissapointing as I have done much business with this company in the past.
Greg
Winthrop Harbor, Illinois
U.S.A.
This report was posted on Ripoff Report on 12/20/2008 04:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/steinhafels/kenosha-wisconsin-53142/steinhafels-will-not-repair-torn-leather-on-2-month-old-recliner-kenosha-wisconsin-403526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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