Report: #972250

Complaint Review: STRAIGHT TALK

  • Submitted: Wed, November 21, 2012
  • Updated: Wed, November 21, 2012
  • Reported By: Beverly — Houston Texas U.S.A.
    9700 NW 112th Avenue
    Miami, Florida
    United States of America

STRAIGHT TALK Fraud, Incompetent, Crooks, A-Holes, Thieves, Miami, Florida

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I too have Straight Talk for my service and I too like many of Straight Talk/Tracfone's victims was told that we would receive our service through Verizon towers. For several months I have complained about Verizon's network problems only to be ignored.  This a.m. a neighbor of mine was screaming for help and wanted someone to call 911.  She fell and was unable to move.  I tried to call 911 only to be told, Welcome to Verizon.  Excuse me?  I know about the E911 feature on every phone and yet my call would not go through.  I had to wake up another neighbor to make the call.  The ambulance arrived and my neighbor check out fine.  I have tried to make phone calls and I cannot get through.  Fifteen minutes ago I finally got through on 911 just to test the network.  Major static and I could barely hear the operator.  I explained my situation and apologized for the call, she said no problem.

Yet I still cannot receive or make a phone call.  This is a prepaid service.  If I receive a text or a phone call, I am notified several days or weeks later. I cannot call 611 only do voice mail.

I filed two FCC complaints about this problem.  This company should be shut down immediately.
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