Stripe payment services san francisco Internet

I am a business owner who decided to try using stripe.com on a recommendation from a friend.  I used the services for mayvbe 2 weeks when my account was shut down after nothing bad had happened at all.  They held a reserve of over $3,000 dollars for now 120 days and i have not been able to get a response from customer service in months.  They do not have a phone number and NEVER respond to emails at all.  According to their dashboard i am supposed to recieve the funds on 7/29/17 which was last month.  Now they are just toying with me and my family and business need those funds.  They have stopped my business for no reason.  I just want a reply so i can plan around my funds.