Complaint Review: Suburban Propane - Asheville.com North Carolina
- Suburban Propane Mulvaney Street Asheville.com, North Carolina United States of America
- Phone: 828-252-47
- Web:
- Category: Utility Companies
Suburban Propane Early Termination Fee, Fairview, North Carolina
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I contacted Suburban propane about setting up an account. I spoke to Annette who told me that I could get a deal that would include no installation fee, no tank rental for the first year and the price of the gas would be $1.99 per gallon for the first year. Then sent me a contract that stated all of this and I sent it back. The next week I called to check the status of my account and to setup a time for the tank to be delivered. At that time I spoke to Vicky who told me that Now I am to be billed $150.00 for an installation fee because my credit wasn't good enough for them. I have great credit so I was not happy about this new information. I told her that I did not like the way they changed the terms of my account and she said that is how it is and I complained further until she said she could have a manager call me back later.
In the interim, I contacted another company and set up an account with them. Suburban called me back and said that they would now honor the first contract and not charge me the fee. I told them I wasn't comfortable doing business with them and I had decided to make other arrangements. They called me back a few minutes later and said they were going to charge me an early termination fee of $120.00 for cancelling my contract even thought they had not even installed the tank yet. I do not feel that I cancelled my contract. I feel that they cancelled it when they changed all the terms of my account. They used a bait and switch scheme on me and I did not fall for it. I assume that I will be receiving a bill from them for the $120.00, I will probably send them $5.00 a month for 2 years if they insist that I pay it. I am still coming out ahead by going with the other company.
This report was posted on Ripoff Report on 08/18/2009 11:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/suburban-propane/ashevillecom-north-carolina-/suburban-propane-early-termination-fee-fairview-north-carolina-481760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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