• Report: #102573
Complaint Review:


  • Submitted: Sat, August 07, 2004
  • Updated: Sun, June 24, 2012

  • Reported By:Spencerport New York
Subway World Wide Nationwide U.S.A.

Subway rip-off! They should call it Skimpway. I have seen anorexic Super Models Put More Meat On A Sub! You people are bigger crooks then Walmart!! Nationwide

*UPDATE Employee: 3-6 Olives.

*Consumer Comment: Honest Question

*UPDATE Employee: So Sorry to Hear of your Dissatisfaction

*Consumer Comment: Why do you go there then?


*Consumer Comment: so why did you keep going back????

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I would like to know where you get off charging $3.50-$6.00+ for a Sub that has %50-%60 less meat/toppings in it, then any other sub shop I have gone to??? Is there a CODE RED meat ration alert coming from the White House?? I have seen anorexic models put more meat on a sub!! TWO skimpy pieces of chease!!! If you want more chease ++++$$$$$$$!! Any "Mom and Pop" sub shop has you beat by a mile. If it were not for lazy fat people, and 98lb
Brittney Spears wanna bee's, you would be broke..

For the past 15 times I have gone there, I have only been asked once(the second to the last time I was there)if I would like a Sub Club card, & a "Food Stamp"... I would have 5 subs by now...

The place in question is:

174 S Union Street
Spencerport NY 14559

Spencerport, New York

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 08/07/2004 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/subway/nationwide/subway-rip-off-they-should-call-it-skimpway-i-have-seen-anorexic-super-models-put-more-m-102573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

3-6 Olives.

AUTHOR: SubwayJojo22 - ()

The rule of six, like the olives you are complaining about are there to control inventory and price. It is not mandatory for you to have six. If you request more we will gladly put more on. Just ask...

To the original poster.

Where do you get your percentages?
Every sandwich is based off a fomrula. Just like everything else in life if you want "extra" you pay "extra". You wonder why those mom and pops spring up and disappear? Because of these "extras" you request that you wish not to pay for...
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#2 Consumer Comment

Honest Question

AUTHOR: DoratheExplorer - (United States of America)

I know I'm seven years late, but I have an honest question for you: Do you feel good about running a sandwich shop where the customer is limited to three olive slices per six inches of sandwich? That's ridiculous. It seems to me that every sandwich is priced to accommodate the odd customer who wants EVERYTHING. I would argue that the average customer doesn't want everything. I would think it would be reasonable to give someone who wants only half of the vegetables a few extra measly olive slices.
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#3 UPDATE Employee

So Sorry to Hear of your Dissatisfaction

AUTHOR: Miranda - (U.S.A.)

I am a Subway Franchisee in a completely different state, but I still feel compelled to answer your complaint. While not all Franchisees are so forth-comming in dealing with customer complaints, I do hope that I may be of assistance. I completely do understand your concern for the quantity of meat product on your sandwich. The Subway Corp has a certain set formula for preparation of all of its items down to the amount of 3 olive slices per 6 inch sandwich. This is a way to pass on savings to the Subway franchisee who pays for the product from a wholesale distributor. Those prices have been taking steep inclines over the past 5 years and I know we particularly have been very distressed over the raising of our prices to such an extent. This formula also ensures that you receive the same sandwich from a Subway in NY as you would from one in LA. Also, any employee who is caught giving more product than is paid for to any customer runs the risk of being fired immediately on the grounds that they are stealing or embezzling from their company. Many people seem to think that since they are taking food that it doesn't matter a little extra here or there, but if 100 people got a little extra it would cost the franchisee thousands every week. No offense, but I would rather you go to another store than steal money out of me and my family's pocket.

As for the Sub Club program, that particular program has been discontinued as of August 9th, 2005. If you purchased from this establishment after that date or the 30-days prior to that date as the "phase-out" period you would not have been made aware of the program. If it was before that time then the register person should have informed you of the program. It is, however, a completely voluntary program and it is no way a requirement to make you aware of a free sandwhich program. There is a ray of hope though regarding this issue. The Subway corp is putting into action a Subway gift card program where you may earn credits every time you swipe your gift card and those credits can be used toward free sandwiches, chips, cookies, and drinks. It is still in the implamentation phase, but should come to fruition by the end of the year.

So that you don't feel totally left out in the cold with your frustrations, you may always pick up a comment card placed conveniently by the register and turn send it in or call the toll-free number and leave a message at the corporate offices directly. Fred Deluca, president of Subway, does take a keen interest in comments and concerns from the public and the offending store will be dealt with accordingly. If more people spoke up about the quality of service or products they have received the sooner change can take place. Everyone assumes their voice won't matter until no one makes a sound. With silence, things will continue on the way they have been. This also includes types of sandwiches offered as well as toppings and types of cheeses. Also, don't be afraid to shop around. Not every store is owned by the same person and you may find a location that suits your particular needs better.
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#4 Consumer Comment

Why do you go there then?

AUTHOR: Joe - (U.S.A.)

If you dislike the place so much, why do you continue to go there???? They are not he only restaurant in the world.

My guess is you are one of those people who are not happy unless they have something to complain about.
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#5 Consumer Comment


AUTHOR: Peter - (U.S.A.)

If you are so unhappy with this situation, why don't you simply OPEN YOUR MOUTH AND SPEAK UP!!! First off, say "That sub is very skimpy, I don't want it. Thanks anyway!" and then promptly leave! And if you do not get your precious food stamps, speak up and say "I would like my food stamps!" A please and thank you would not hurt either. It is ridiculous to cry that you've been taken advantage of when you never once mentioned speaking up about what you want. Are Subway employees supposed to read your mind?
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#6 Consumer Comment

so why did you keep going back????

AUTHOR: Lori - (U.S.A.)

If you had such a problem with the sandwiches, why would you keep paying for them?

Sounds to me as if you are just mad that you didn't get your card and get stamps when everytime I have been there, I have seen the cards next to the register and have had enough sense to figure out what they were for.
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