Sun Travel, Sun Travel LLC, Sun Travel Nevada, LLC SCAM TRAVEL COMPANY LIES ABOUT COST AND THEN STEALS CUSTOMER DEPOSITS Philadelphia Pennsylvania

Sun Travel is a total scam. Do not attempt to do any business with this company ever!  If you do you will lose hundreds of dollars!

Sun travel is a "certificate company" and it’s a 100% scam operation. They hire 3'rd party companies to help promote their scam. This is how it works: 

You will get a call or receive an invitation to attend a 90 minute sales presentation to entice you join a travel club. If you join or not, you are promised a “free travel voucher" just for attending the presentation, which is good for a "free cruise". At the conclusion of the meeting, or after joining the club you will receive this voucher.  

Once you receive the "travel voucher" you will need to “activate” it within 30 days. The Terms & Conditions" require you to send in a "$75 "non-refundable activation fee" and a $99 per person fee which is used for "port charges and misc. taxes". The terms and conditions are worded in a way that leaves many questions. They are very convoluted. There is no telephone number listed on the travel voucher certificate and this is intentional.  

In my case I researched the company name and found a phone number. I called and spoke to "Daisy" for clarification on several T & C points. Daisy claimed she was an office manager (when asked). I asked if there were "any other charges outside of the $75 activation fee and the $99 per person port and tax charges".  Daisy assured me "these were the only charges, other than that the cruise was free". She encouraged me to send in a cashier’s check for $373.00, and assured me I would be very happy with my "free promotional cruise".  

You are required to mail the fees with either a cashier’s check or money order (along with the certificate). They don't accept credit cards because they know the credit card charge can be disputed. Once they receive your cash they will send you a paper form to pick your cruise, along with associated dates. You need to fill the form out and mail it back. Once you do this you will get a phone call several weeks later telling you they are ready to "book your cruise", all they need is the "remaining balance of several thousand dollars".  

In my case I received a call from “Henry” and explained to him that "there should be any other cost, and that the "cruse was free outside of the fees I already paid".  Henry laughed and said "the cruise was never free, read your terms and conditions". I told Henry I “previously read all the Terms and Conditions, had questions, and explained to him that I called for clarification on this prior to sending money”. I told him I spoke with "Daisy" for assurance and clarification, that “there would be no other cost”.  Henry then asked me “if I had that in writing?” When I explained to him it was a “verbal conversation for clarification T & C purposes” he said "there is no way Daisy or anyone would have said that". He then asked me "if I wanted to book the cruise of not".

Long story short are you will spend hours getting the run around, passed from one person to the next. These people will lie and claim “all the managers are in corporate meetings until next week and it would be best to write a letter”. These people are skilled at frustrating you. When you demand a refund they will attempt to use scare tactics, telling you they have lawyers on staff who are friends with the Attorney General. One guy asked if I wanted the Attorney Generals address. They actually told me I will be wasting my time trying to get my money back when I requested it. 

After a lot of run around and denial I wrote a certified letter demanding a refund. The letter went ignored. I called a week later to inquire about the status, and they claimed they “received my letter and that my check would be mailed to me”.  Over a month later I still had not received anything. I called again and was told the "check was in the mail".  Several days later I received a letter telling me I had a “travel credit" for $198, and that the "$75 activation fee was non-refundable. Upon receiving this letter I called them again and spoke with "Gerry".

“Gerry” claimed I “was never told I would receive a check”, which is a lie. Gerry was antagonistic toward me and said “she had better things to do with her time, and that she was hanging up”. When I told her the company was a scam she called me an “a*****e” and hung up on me. I called back andwas  treated harshly. Gerry said “you will never get your refund, so what do you want to do?”  She then hung up on me again.

This company is a total scam. They lie and steal for a living, and do so by utilizing shady fraudulent practices.  Again, do not get lured into sending any money or doing any business with “Sun Travel LLC” under any circumstances. It is all one big scam and you will lose whatever you send them.