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Report: #1319510

Complaint Review: Suntrust Bank - Nationwide

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  • Updated:
  • Reported By: Victoriathequeen — charlotte North Carolina USA
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  • Suntrust Bank Nationwide USA

Suntrust Bank Suntrust Atm took $600 of my cash and didn't return until after 10 business days charlotte Nationwide

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 I've had 3 seperate incidents with Suntrust involving my money being held or taken. I'm tired of them. First incident, a month ago, I attempted to deposit 75 dollars cash into the atm, but it only took 35. The machine said it couldn't accept 40 dollars, so it pushed out my cash. I tried to grab it. I couldn't reach it in time, so the machine retracted my 40 and told me to contact customer service. I did, but after pulling teeth, they decided to credit my account. Two weeks later, I received a check from my job in which I usually would cash at the issuing bank, and then deposit into my suntrust account. Time was far spent that day, so all I could do is deposit the check into the Atm, which is unusual. The check didn't post at all. I called suntrust and they told me it will post the following week because it's an unusually high amount based on my transaction history. WHAT??? ok that's true, but who are they to determine why they can hold my hard earned money? What makes it worse is, my manager stated that my check has cleared out of her account the very next day.... suntrust made me fax them proof of this before they could release me any money.... after sitting in suntrust for an hour, I finally got my cash.... Final straw.... I deposited $616 cash into the atm at 7pm on a Wednesday, the screen read that it accepted 616.... however once I got home, all that posted was $16..... so basically the ATM mishandled my $600... it's missing. .. I have bills that are past due, and it's beginning to affect my credit and lifestyle... suntrust told me to file a claim and it will take them up to 10 days to investigate.... WHAAATTTT? this is 600..... not 60... not 6.... $600 that's missing.... so.... I called the branch the next day and they told me they counted the atm and there was an overage amount... the machine was off the day I deposited my cash.... today marks the 5th business day and they keep saying investigation in progress... I can't express how upset I am.... I almost want to take then to court....

This report was posted on Ripoff Report on 07/28/2016 09:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/suntrust-bank/nationwide/suntrust-bank-suntrust-atm-took-600-of-my-cash-and-didnt-return-until-after-10-business-1319510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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