T-Mobile Slammed off of T-Mobiles Customer Website by T-Mobile Albuquerque New Mexico

I am been a member of T-Mobile for several years now. Actually, about 8 years because before they were T-Mobile, they were Voicestream and before that the pay as you go phone company.

Anyway, on June 10, 2004, I received my monthly statement in the mail from T-Mobile. I went to open and pay it and my balance was $832.00. I about fell out of my chair because I was only epxecting what I normally pay and that is $69 to $75 dollars a month for my 3000 anytime minute plan. Well, that was not the plan on my bill it said GetMore 1000 +n&w.

I immediately called the customer service number and explained to them that there had been some mistake. The rep pulled up my account and said "No, ma'm, you changed your account on line last month by going to our T-Mobile website using your phone number and password." I told the Rep that was not true. I did not authorize this change and could not explain who did. I then asked the Rep if T-Mobile sends confirmation emails to their customers authorizing the change?" The Rep said "No, we have entirely too many customers to do something like that." I told him that was crazy. I have never had my service disconnected with T-MOBILE, I have always paid the full amount by the due date or within a couple of days. I have tons of phone usage every month being I use my cell phone for business.

Had they of gone back when this request was made and seen that I have never had a bill under 1000 minutes in all the years I've been with them, why would I want to change my plan of 3000 anytime minutues for $49.00/month to some God Awful account of just 1000 minutes for $39.00/month. What is $10 dollars versus $800.00/month in over usage charges? It does not make sense. In conclusion, T-Mobile has told me that I am liable for the charges and If I cancel my contract (which I have about 1 year and 6 months left, then I am responsible for a $200 early termination fee bringing my total to $1032.00.

T-Mobile is ripping their customers off because they gave away too many promotional packages to draw 1000's of customer's their way, but now that they are probably financially struggling, they are slamming the customers by saying they changed their accounts on the t-mobile website, but we have NO PROOF, ONLY THEY DO!!!!!!!!!!!!! I suggest never using T-Mobile unless you plan on someday having an outrageous bill with a ridiculous plan at your expense.

Stacia
Plano, Texas
U.S.A.