T-Mobile Family Plan, Refund Policy using prepaid MasterCards Refunds using Citibank prepaid cards to save or actually make money off your refund Nationwide Nationwide

T-Mobile's administrative geniuses, the same ones that just paid the FTC almost $12 million in fines for ripping off customers, started a new refund policy in which they refund customers through their "partner" Citibank, by issuing you a prepaid MasterCard instead of crediting the same account which they charged. 

Why you ask would they do this? Well, it stands to reason that if they give you $100 on a prepaid debit card you will not be able to use 100% of it. Balances expire and they end up, I imagine, splitting the windfall with their "partner" but let's assume that the recipients of the cards, in many cases are families with less than perfect credit, continue to fund the card with their next paycheck. T-Mobile would quite likely participate in the fees with their "partner" i perpetuity, or for as long as the account is maintained. 

Here is the letter which I wrote T-Mobile today. It expresses my frustration with the total lack of communication between the customer service people who I dealt with and who were 100% professional. Regardless of their committment to help me, and promises to do so, they ended up being defeated by stupid policy within their organization. if you are a T-Mobile shareholder and investing in their managerial prowess, do your homework and make an innformed decision. You cannot measure the future with a balance sheet:

To: ExecutiveResponse@t-mobile.com, robert.dotson@t-mobile.com
Cc: 
Date: Fri, 9 Jan 2015 18:00:22 -0600
Subject: Unable to refund credit from Citibank

I am reserved to the probability that i will have to recover the balance of my deposit through the efforts of the FTC or by filing a small claims action in the local courts. It is totally insane for an organization of this size to be so out of touch that they end up paying out fines in the tens of millions of dollars because some idiot in management thought he had a great idea to profit from processing customer refunds.