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Report: #1232889

Complaint Review: T-Mobile - Nationwide

  • Submitted:
  • Updated:
  • Reported By: John denune — Newark Ohio US
  • Author Confirmed What's this?
  • Why?
  • T-Mobile Nationwide USA

T-Mobile Lied about price of phones, and service. Nationwide

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I just finished off my Verizon contract, and was excited to shop for a less expensive cell phone service. I have heard T-Mobile is not quite as good, but their prices seemed better than anyone. I called and spoke to a nice young woman who said I could get 2 lines, smart phones, unlimited talk, text and data (slowing down after 3 gigs per phone were used) for $70 a month including all taxes. She also sold me two LGG2 new phones, and came down in the price from $254 to $200 in a heartbeat, without me even asking. To finish the transaction she sent an email, which I ticked a box to accept the terms, and sent it back to t-mobile. A few days later I got my bill. It turned out the price for the 2 lines was $80 + $20 (data upgrade charge) plus tax, so about $115 for what I was expecting to pay $70. ALso T-Mobile charged me $254 per phone, not $200. I called and they said they never sold a plan like that. I asked to speak to a supervisor, and she said the same thing, and there was no way they would remove the $110 overcharge on the phones because I had agreed to the terms (17 pages written by a team of Philadelphia lawyers). I reduced my data to 1 gig high speed, slowing after that is used to unlimited, reducing my phone service to $80 + $15 tax= $95 a month not including the cost of the phones.

I should send everything back, but I'm just tired. The corporation has worn me out.

This report was posted on Ripoff Report on 06/02/2015 07:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/nationwide/t-mobile-lied-about-price-of-phones-and-service-nationwide-1232889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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