Complaint Review: T- Mobile - Sanford Florida
- T- Mobile 215 Towne Center Cir. #P4 Sanford, Florida U.S.A.
- Phone: 800-937-8997
- Web:
- Category: Cellular Phone Companies
T- Mobile ripoff, HP-iPAQ-dishonest in disclosing limitation of I-PAQ Sanford Florida
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In November 2004 I bought the I-PAC from T-Mobile so I could access my Yahoo e-mail account and my bank account while on a trip to Europe in December 2004. After about $200+ of international calls to T-Mobile support I found out that with the I-PAC you cannot access any secured websites and therefore, not my yahoo e-mail nor my bank account. Therefore it is borderline useless. The only reason I bought the I-PAC was to access these websites while I was oversees. As I was trying to return the I-PAC and cancel my service, I was told I have exceeded the 14 days of redemption period and on top of it I have to pay $200 penalty to cancel the internet account, for the service I cannot even use. I only ordered the Internet service from T-Mobile because they provided service in Germany while I was there. T-Mobile never explained me the internet limitation when I bought it, in fact it took several oversee calls to T-Mobile support to find out about the terrible shortcoming of the I-PAQ. Even their support was not aware of this problem, until I spoke to several different people in their support department. They said, they heard of the availability of a patch, which solves this problem, but cannot tell me where to find it. So, I am out $1000 (Including the oversee support toll calls) for a piece of equipment, which does not work as I had anticipated. Most websites today have security requirements, so why sell a piece of equipment, which does not access 99% of the sites. I think T-Mobile should take back this useless piece of equipment and refund me the $534.99 I spend on the equipment, cancel my contract without penalty and refund me the money I had to spend on toll calls and service access.
Gitta
Lake Mary, Florida
U.S.A.
This report was posted on Ripoff Report on 02/07/2005 05:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/sanford-florida-32771/t-mobile-ripoff-hp-ipaq-dishonest-in-disclosing-limitation-of-i-paq-sanford-florida-130373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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