Target Brightspot T-Mobile/Brightspot does not honor the pre-paid cards they sell! Avoid this product! Cypress Ca

I'm frustrated with Target's Brightspot. Since they wont help my mom in the store or by phone I guess this is my only option.

Brightspot is horrible!!!! My mother purchased a Nokia phone back in October and has been using the pre-paid cards. She bought a $35 card unlimited talk and text & activated it on 12/20. T-Mobile/Brightspot now says the card is useless and was only good for 300 mins. which the rep at Target was responsible for verbally telling my mother. I don't think the Target in Cypress, Ca knew of this issue as I found more of these cards on their shelves on 1/2/15.  Naturally, this information was never disclosed.

Now we are on 1/4/15 with an inactive phone because the minutes have been used. I have spoken with three reps: Robert, Jessica, and Joshua (supervisor) with T-Mobile/Brightspot and they refuse to honor the card that was purchased. I have repeatedly said if they are going to take a consumers money for the card then they need to honor it. Repeatedly they have said they will not honor the unlimited talk and text as it written on the card. They say she has pay more $ to get more minutes and the will not honor their own product.

We went to the Target Store in Cypress, Ca and spoke with Crystal. She didn't understand the program either because she asked us what we wanted/needed to fix it. Obviously, I want you to sell me a card I can use and don't sell me deceptive and defective products. She gave us a new card and told us to manage our account (as though we weren't doing that already?) Now T-Mobile tells us that card she gave us can't be used until Jan. 20th the next billing cycle but if she pays more $ now she can use the phone now.

There is no point to speaking with T-Mobile, the supervisors don't care!!! They are condescending and patronizing.  They repeat themselves and are only trying to get more money out of the consumer and they refuse to honor their own products. I'm very disappointed with Target and T-Mobile. The service thus far has been very bad!!!