TD Bank Rude; Deceptive; will not release funds Cherry Hill New Jersey

I was told their online banking system was secure and, on that reliance, put two business checking accounts online. Not secure. both were compromised. Judging from what followed the motto of the Bank should be changed to "America's Most Uncooperative And Deceitful Bank".

TD, although they were aware of the intrusion, TD took three weeks to notify me. However, they did put a hold on my accounts causing the checks issues to be returned "NSF" which did little for both companies image.

When a payee informed me of the problem, prior to TD, I called my Branch. They told me to call the Fraud division and gave me the telephone number. I asked what the problem, but was told all they could tell me was to call. I called and was told of the intrusion and compromise. The rude and hostile male I spoke with answered every question with the answer "You have to go to a branch to straighten this out". His reply to my informing him I lived in New Mexico,  two thousand miles away evoked the same response.

I hung up and waited twenty minutes and called back. Got someone else, more professional and co operative. I was told the information given me was not correct, I could fill out the necessary forms before a notary and fax them in. Meanwhile,  TD would both honor any checks that had not been declined if I gave them the information and, in addition, if I issued checks and told TD the check numbers and amounts, they would clear. I did so with that TD representative and the checks cleared. When I call back two days later to do the same, I was told "no way" and that could not be done. I informed him it was don two days ago, but he insisted not.

I spent many days and hours trying to get the necessary papers to release the hold. I was told the papers were mailed, but it turned out they were not after 13 days of waiting. I wrote to Mr. Chris Giamo, head of small business accounts at the main office a two page letter outlining what had occurred , the problem I was having and requested his help. No response at all.

At long last I did receive the required papers (coincidently arrival was shortly after I told TD if I had to come to Florida to straighten this out I would also close the accounts) , filled them out and faxed them to the Fraud Division. I waited a week to give TD time to process my papers and called my Branch to get the telephone number of the Fraud Division as I misplaced it. I was told they would call Fraud and call back. After a couple of hours I called a different branch to get Fraud's telephone number and was given a number to call. A non functional number.

I was repeatedly lied to, stalled and, for too much of the time, treated rudely. I still am awaiting a call to discover whether the hold was released and there is access to the funds to write expense checks from the corporate account instead of my personal account, which causes additional accounting problems.

I f you wish to risk this happening to you, bank with TD, but be aware TD did not single me out. They probably will treat you the same and aggravate an already difficult situation.