Report: #996169

Complaint Review: TEP Wireless - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Sun, January 13, 2013
Updated: Sun, January 13, 2013
Reported By: grazing — Rockville Maryland United States of America

Author Not Confirmed

Why?

TEP Wireless Internet United States of America

Phone: +1 877 888 3741
Web: www.tepwireless.com
Category: Internet Service Providers

TEP Wireless Company charged but did not ship Internet

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I have been a long time frequent user of XCOM Global but read a glowing review of TEP Wireless, on Engadget. I decided to give them a try for an upcoming trip to Mexico. I placed the order on Wed, Jan 9. An email confirmation and receipt for payment said that I would receive the unit on Friday, Jan 11.

Unit did NOT arrive and was never shipped.

I emailed support on Saturday Jan 12 and was told in a response 24 hours later that they could not ship as they were out of stock on Mexico units. They claimed to have tried to contact me by phone... but I received no voicemail or email.

They offered to FedEx a unit directly to my destination when one was available... availability date unknown.

So now I'm flying early AM Tuesday, no Wifi... and ATT will be a bit richer.

This report was posted on Ripoff Report on 01/13/2013 02:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tep-wireless/internet/tep-wireless-company-charged-but-did-not-ship-internet-996169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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