• Report: #996169
Complaint Review:

TEP Wireless

  • Submitted: Sun, January 13, 2013
  • Updated: Sun, January 13, 2013

  • Reported By: grazing — Rockville Maryland United States of America
TEP Wireless
Internet United States of America

TEP Wireless Company charged but did not ship Internet

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I have been a long time frequent user of XCOM Global but read a glowing review of TEP Wireless, on Engadget. I decided to give them a try for an upcoming trip to Mexico. I placed the order on Wed, Jan 9. An email confirmation and receipt for payment said that I would receive the unit on Friday, Jan 11.

Unit did NOT arrive and was never shipped. 

I emailed support on Saturday Jan 12 and was told in a response 24 hours later that they could not ship as they were out of stock on Mexico units. They claimed to have tried to contact me by phone... but I received no voicemail or email.

They offered to FedEx a unit directly to my destination when one was available... availability date unknown.

So now I'm flying early AM Tuesday, no Wifi... and ATT will be a bit richer.

This report was posted on Ripoff Report on 01/13/2013 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tep-wireless/internet/tep-wireless-company-charged-but-did-not-ship-internet-996169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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