• Report: #1060255
Complaint Review:

Tep Wireless

  • Submitted: Tue, June 18, 2013
  • Updated: Tue, June 18, 2013

  • Reported By: peterven — Oakland California
Tep Wireless
111 London W10 5BZ Internet United Kingdom

Tep Wireless Go Global, Pay Local.... no service provided! No refunds! London Internet

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I contracted 14 days of service and paid the unlimited portion for a total of $197. This was for my trip to Portugal and Spain

Right out of the box, the device was not working. I was getting an "invalid profile" error, I contacted support several times and they finally sent me the instructions to reset. I made comments on my interactions with support that I wanted a refund for the days it didn't work. They asked me to initiate the process once I return the unit.

It worked for a couple of days until I got the same error. After 2 days, they contacted the carriers and it seems worked for another couple of days. 

I had to check emails for work so ended up paying for some hotspots I found along the way. My internet only worked for 4 days out of the 14 and contacted multiple times (more than 7 times) to get refund and everytime someone new said that they will look into my case. I never got an answer, not even apologies.

Conclusion on their vision:

Go Global (have a trip)

Pay local (pay with credit card in your local currency)

... that's it (no service)

This is fraudulent


This report was posted on Ripoff Report on 06/18/2013 09:11 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tep-wireless/internet/tep-wireless-go-global-pay-local-no-service-provided-no-refunds-london-internet-1060255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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