Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1060255

Complaint Review: Tep Wireless - London Internet

  • Submitted:
  • Updated:
  • Reported By: peterven — Oakland California
  • Author Not Confirmed What's this?
  • Why?
  • Tep Wireless 111 London W10 5BZ Internet United Kingdom

Tep Wireless Go Global, Pay Local.... no service provided! No refunds! London Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I contracted 14 days of service and paid the unlimited portion for a total of $197. This was for my trip to Portugal and Spain

Right out of the box, the device was not working. I was getting an "invalid profile" error, I contacted support several times and they finally sent me the instructions to reset. I made comments on my interactions with support that I wanted a refund for the days it didn't work. They asked me to initiate the process once I return the unit.

It worked for a couple of days until I got the same error. After 2 days, they contacted the carriers and it seems worked for another couple of days. 


I had to check emails for work so ended up paying for some hotspots I found along the way. My internet only worked for 4 days out of the 14 and contacted multiple times (more than 7 times) to get refund and everytime someone new said that they will look into my case. I never got an answer, not even apologies.

Conclusion on their vision:

Go Global (have a trip)

Pay local (pay with credit card in your local currency)

... that's it (no service)

This is fraudulent

 

This report was posted on Ripoff Report on 06/18/2013 09:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tep-wireless/internet/tep-wireless-go-global-pay-local-no-service-provided-no-refunds-london-internet-1060255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now