• Report: #784902
Complaint Review:


  • Submitted: Wed, October 05, 2011
  • Updated: Wed, October 05, 2011

  • Reported By: Debra — Carlinville Illinois United States of America
154 W Lake Dr, Springfield, IL SMAC, 800 Ridge Lakeblvd, Tennessee United States of America

Terminix SMAC Deceptive Practice to Senior Citizen suffering with Cancer SMAC, 800 Ridge Lakeblvd, Tennessee

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3/20/11 Salesman Gab Woodard came to our home to conduct temite survey & price quote which we requested due to neighbors having termites past year.  He did his inspection then went to his car came back with computer generated map told us "don't worry about the 3 day thing (to decide about contract because we wanted it) and we will have the men here tomorrow to do the job" and they did.  We signed contract for termites and pest control which were encouraged to sign up for year extension at that time. We were also told the product was odorless but it presents with fumes for more than 24hrs after treatment. My husband, 67yo was unable to withstand the fumes due to chemotherapy/radiation for cancer and has heart condition with pacemaker. I am 61 and have asthma and the fumes are unbearable in basement where laundry is. When Steve Friedman & Ron Hoover came 3/31/11 to perform service Steve handed me a bag stating "this makes a 5 gal bucket of the chemical for you to use".  My husband states he said to pour a cup full down each drain.  My husband had a weight limitation of carrying 10lbs due to his surgeries and 5 gal bucket would weigh 40lb; there is no way I could carry it. This means carrying up and down stairs to pour into drains or store some in some way and also pour into laundry drains.  We already were having difficulty breathing from their hour long treatment which stunk our home up.  Then we received letter from Terminix which stated they would not be responsible for past present nor future damages to property  - now what kind of guarantee is that? I called Supervisor Darren Elliott who was rude abrubt telling me it was additional $50 for that type of coverage and hung up on me. 

Also I received and continue to receive emails from Ron Hoover scheduling pest control service when all he wants to do is walk around the house squit a little liquid and leave.  Previously June2011 I had horrendous time getting him not to come the week my husband was having major cancer surgery.  I tried calling the terminix main line and the operators were rude and abrupt.  Finally I emailed the terminix and did their reschedule even though we do not want services nor even want them on our property.  Finally in desparation we contacted Attorney General but as of yet nothing as been resolved.  Terminix SMAC still states we owe them money we already paid on the account stating we are behind when we have proof we paid.  This has been a nightmare and we already had enough stress with cancer.  Terminix lied to us, was rude to Senior citizens and what is worse a senior citizen who has been ill with catastrophic illness.  We cannot get them to stop harassing us by mail, emails and pest control visits.  We pray others are not taken in. Debra

This report was posted on Ripoff Report on 10/05/2011 08:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/terminix/smac-800-ridge-lakeblvd-tennessee-38120/terminix-smac-deceptive-practice-to-senior-citizen-suffering-with-cancer-smac-800-ridge-l-784902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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