The Cleaning Authority Unreliable and Sub-par Billerica Massachusetts

Unreliable 'cleaner'. They don't show up when scheduled. They don't follow-up when they fail to show. They had no problem showing up as scheduled for the first couple of big cleans which cost more money, but upon moving onto regular bi-weekly cleans after that which paid less per their fee schedule, apparently they are not as customer focused. On first occurance of failure to show, I called business and was assured it wouldn't happen again, and that they would call in advance of each visit. They never called in advance of any subsequent visit, and two appointments later 'forgot' to show again. As of this past Monday 11/26/07 when they last failed to show, never followed up to apologize or re-schedule. We're DONE with this lousy sub-par 'cleaning' company that forgets to lock your door on the way out -- on those rare occasions when they do show.

Jim XXXXXX
Methuen, Massachusetts
U.S.A.

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