• Report: #765039
Complaint Review:

The Dump

  • Submitted: Sun, August 14, 2011
  • Updated: Sun, August 14, 2011

  • Reported By: Matt — houston Texas United States of America
The Dump
Houston, Texas United States of America

The Dump Haynes Furniture Beware of 20% restocking fee to reschedule delivery date or time. Houston, Texas

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

1. The Dump's crafty salesman waits until after you purchase to send you to the delivery department.  At that point they inform you the next delivery date is over a week away.

2. The next step is to give you a delivery date without a time frame until the night before.  For example, delivery is scheduled for Sunday.  Saturday night 6:30 pm get a machine call to inform the delivery will be between the hours of 9-12.

3. Delivery guy calls 20 minutes before he gets to your place, at that time if you are not able to receive the furniture, they immediately cancel your delivery.  I asked for 30 minutes extra in order to meet their delivery, the customer service lady told me she would check and call me back.

4. Never received a call back, so I called them.  Asked when they would deliver.  Was transferred to customer service who at that time told me I missed the delivery and would be charged 20% restocking fee.

5. I explained the circumstances and his response..."Too bad, you will have to pay the restocking fee plus new delivery charge and the next delivery date is a week and a half away."

6. I asked to be refunded for my order and refuse to do business with a company that treats its customers in this way.  He said..."Gladly, I will refund your money after you call our business office on Monday and request a refund.  At that time you will be refunded your purchase price minus 20% for restocking." 

7. The Dump makes money whether their customers are happy or satisfied or even gets the product they want.  They make it very clear that your satisfaction matters or is important to their business model. 

8. Be careful doing business with this company, and do not sign any contracts, delivery notices etc..

This report was posted on Ripoff Report on 08/14/2011 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-dump/houston-texas-/the-dump-haynes-furniture-beware-of-20-restocking-fee-to-reschedule-delivery-date-or-tim-765039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on The Dump

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?