Report: #637923

Complaint Review: The Dump

  • Submitted: Sun, September 05, 2010
  • Updated: Sun, September 05, 2010
  • Reported By: Barbara — Norristown Pennsylvania United States of America
  • The Dump
    1800 East Drive
    Oaks, Pennsylvania
    United States of America

The Dump Showroom bed was a different model then received Oaks, Pennsylvania

Show customers why they should trust your business over your competitors...

I've been needing to get a bed for awhile now & have been saving money from my retirement checks so I could replace my 20 year old bed. I saw a commercial on TV that The Dump was having a bed sale, so I decided to price beds there.

While looking at beds the salesman walked up & asked if I needed help...I told him I was looking for a bed that was inexpensive but comfortable. He showed me beds in my price range. They all were about average in comfort, then he showed me 2 memory foam beds made by Dormia. The first 1 was alright, but the second 1 was like laying on a cloud. It was  so comfortable & was in my price range too!

He started taking all my information (name, add., phone, etc), He told me only 1 problem: I would have to wait a week to get it shipped from another store. I had no problem with that so I purchased it & would return the following week to pick-up. He was telling how great it was... It comes compressed so I wouldn't have to pay anyone to deliver it for me, it would fit in my car. that was just perfect for me.

The following week came he called & left a message on my phone. I thought " Great! My bed is here!" I couldn't understand his message at all, there was screechy noise(like a fax machine) through the whole message. I called the store & they told me that I would have to wait 2 more weeks. He said there was a demand for the bed & they sold out & I had to wait till they got more. If I needed it right away i could come pick out a different bed but I told him I would wait for the 1 I purchased.

2 weeks later: I didn't get a call this time, so I called the store. They said it was there. I went to the pick-up window, they said I had to wait a bit. They gave me a beeper & would call me when they were ready. I waited about an hour & when I backed my car up for them to put in my car they bought out this uncompressed Queen sized bed that would noway fit in my car! I said to them "Are you sure that is mine?" it"s suppose to be compressed. The girl stated sometimes they are compressed & sometimes they're not. I told them I would have to come back after I find someone with a truck.

I finally found someone to pick-up bed with a van. I looked at the bed... I said to the same girl " Are you sure that's my bed?" because in the plastic cover it sure didn't look the same. She looked at the model# on invoice & then the label on plastic covering & they matched. She said it was the same bed.

I got it set up in my bedroom & laid on sure didn't feel the same. I slept on it for a week & started to get back pain. I thought,boy! There is something wrong with this bed! After laying on it awhile you sink down in the memory foam & it is very hard to get up out of it! I had to get pain pills from my Dr for my back & I started sleeping on  my sofa. The store is only open 3 days a week so I waited till the following week to call them about the problem. They said sarcastically, I'm sorry about your problem but the bed is not returnable for comfort & my problem falls in that category!

After having this problem I researched on the internet about the Dormia beds. I found out others are having the same problem as me & the customer service with them is the same as The Dump!

I tried everything to try & get a good night sleep...I thought, well maybe if i put it on the floor it would be better. If that works I would get a firmer box spring then. It was no better. I noticed a tag on the mattress. It had the model# on it, but it wasn't the model# on the invoice or plastic covering on bed. I knew it couldn't be the same bed in the showroom when I laid on it. This should be illegal! It's just like I read in other reports the old bait & switch game! Now I'm stuck with a crappy bed & no money to buy a new one.

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This report was posted on Ripoff Report on 09/05/2010 02:59 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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