Complaint Review: The Dump
I am a customer of The Dump. I purchased a bedroom set (bed, dresser, 2 night stands, 2 box springs and a chest) on January 5th from the Oaks, Pa location. Delivery was on January 10th. An hour after delivery we noticed that the drawers were not staying closed and 3 of the knobs on the dresser were knocked off and would not screw on. After many ongoing calls back and forth through customer service and Claude Neptune (the manager from the Oaks, Pa location), they finally agreed to let us exchange the dresser, which we were happy to do, as opposed to having a technician come out and try to "fix" the problem. On January 17th, the new dresser was delivered. The delivery men had me assess the dresser outside of my house before they brought it in. At that point, it looked fine. On January 18th, I noticed that on the top of the mirror, scratches were covered up with a black permanent marker and noticed that the crown molding on the new dresser was hanging off and fell off when i assessed it. [continued below]....
Again customer service wanted to send out a technician to try to fix the furniture. I spoke with Shannon Sanchez and Darrell Turner and they were extremly rude. At no point did they want to remedy the issue. Instead, it always came back to a tech. coming out to fix what never should of been broken. I feel when you order brand new furniture that it should not need to be"fixed". It should be delivered in perfect condition. I did not pay for broken furniture and i should not have been delivered broken furniture.
In all honesty what I have found is that the Dump/Haynes Furniture are crooks. They supply you with broken furniture and are trying to tell us we have no rights bc of the one day return policy they have in place because of their inferior product.
This report was posted on Ripoff Report on 01/19/2014 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-dump/oaks-pennsylvania-19456/the-dumphaynes-furnitureclaude-neptuneshannon-sanchez-sent-us-damaged-furniture-twice-1116778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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