The Hartford Ripped off an 80 year old! Huntersville North Carolina

I take care of my 80 yr. old mothers affairs as far as obtaining insurance and making doctors appointments. She still manages her checking account and her money, does her grocery shopping etc. In October of 2016 I suggested we call my insurance company at the time to see if she could get a better rate, since I had also switched from another one and got a better quote. We made the change after being on the phone for over an hour. My mother was now going to save a good chunk on a monthly basis and all we had to do was cancel The Hartford.

I call in and ask to cancel, I am told the request needs to be in writing. So I quickly type up something on word and don’t even save it because this is so plain and simple, right? I faxed it that same afternoon and to follow up send the original in the mail the next day. In February of 2018, my mother says she’s confused about this letter from AARP, I said " mom you know they send offers at least once a week, it’s only and offer .” Come to find out that they were actually renewing a policy and they had been taking a payment out of her account for a year and a half!

I immediately get on the phone and after talking to a block wall for a half hour I requested a manager. The manager is very hard hearted at first but assured me that if I send in another written cancellation request signed by my mother and proof of other insurance coverage , we will be able to solve this and get a refund. She lied to me saying she would try to go back as far as she could probably as far as the date of cancellation. I stated that we would be moving and gave her the new address.

I made phone call after phone call referencing the issue at hand, each time I am again asked to send in proof of coverage, saying that they didn’t get it for all of the terms dating back to October of 2018, or that they received binders and not Declaration Page... it’s goes on and on. I spoke to what seem to me like very courteous and reasonable service agents. Today, May21,2018 my mother receives a bill threatening to discontinue service if she doesn’t pay up. By now I’m livid, I had already been assured as well as assured my mother that she would be receiving her refund.

I call in and get transferred to a manager , who proceeds to inform me that as a courtesy he can tmrefund as far back as September 2017. Not acceptable! I ask for his manager but of course she is not available. He proceeds to transfer me to the same Manager I spoke to in February who now changes her story in many places. They claim to have never received the cancellation and as the gentleman proceeds to inform me, if my mother was paying for it, she was consenting to having the insurance!!

Her checking account was being charged and she had not noticed ! I wonder how many elderly are out there suffering the same rip off ? These people shouldn’t sleep at night. My blood pressure on two occasions has now hit 160/100. What can I do besides reporting them to the Insurance commission ? Look for legal resources? I won’t let this go. It’s the principle that bugs me.