• Report: #859682
Complaint Review:


  • Submitted: Mon, March 26, 2012
  • Updated: Mon, March 26, 2012

  • Reported By: time waster — el cajon California USA
Internet United States of America

Toshiba If Toshiba can't match the correct memory module to the Satellite P35-S605, they shouldn't make their customers pay to ship it back!" Internet, Internet

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I wanted to upgrade the RAM on my old laptop (Satellite P35-S605).

I figured the Internet Explorer default homepage, "www.toshibadirect.com" would know best.
Memory finder recommends Kingston 2GB DDR3 1333MH.  2 gigs! OK! $20.99 for module, $9.99 for shipping.

I receive the module within a couple days. No complaints there!  The problem is that it doesn't even physically fit. 

I go back into website to double check. Find a negative review on same module that doesn't fit in the Satellite A75-S2112. Different model?

Realize that Toshiba doesn't even know their own product.  Trying Memory-Up.com now....Hopefully don't have to report on them too.

Called in to Toshiba customer service to return module.  Rep wants to send me to Tech Support. " What are they going to do?" I ask. So instead, she sends email with return auth. # to enclose in package.  I go to UPS to return package and they charge me $8.81.  I call back cust. service asking if they'll credit my account with the shipping charges.  They say no.  I ask to speak to a supervisor reminding him that they are the ones that sent the wrong module which their records indicate is compatible with my laptop.  He also says no. 

I realize it's their return policy.   But when these big companies can't even budge on $8.81, I doubt I'll be returning to their website to purchase a new laptop in the future.  Or anything else.....for that matter!

Way to go Toshiba! Lost another one!

This report was posted on Ripoff Report on 03/26/2012 05:11 PM and is a permanent record located here: http://www.ripoffreport.com/reports/toshiba/internet/toshiba-if-toshiba-cant-match-the-correct-memory-module-to-the-satellite-p35-s605-they-859682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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