Report: #837542

Complaint Review: Towbin Dodge

  • Submitted: Sat, February 11, 2012
  • Updated: Wed, February 15, 2012
  • Reported By: Deroy — Las Vegas Nevada United States of America
  • Towbin Dodge
    275 Auto Mall Drive
    Henderson, Nevada
    United States of America

Show customers why they should trust your business over your competitors...

I bought a pre-owned Chrysler Seabring about a year ago.  Purchased the added care, essential care, and ultimate protection warranty plans for a total of $3000.  Yeah, dumb move!  But included in the plan was $20 off on oil/filter changes.  The last two oil changes they charged me full price.  Took it in for the 45K mile inspection and told Rick Walters I wanted the previous oil change charges taken out of my 45K bill and for him to not charge me the full price on oil changes again.  Also told Rick the battery might need to be replaced as it goes dead after short periods with the key/radio on.  Rick had a throttle body on his desk which he used to up-sell the 45K inspection and squeeze more money out of me.  Checked the car in at 7:45 am and Rick told me it would be around 3 hours so I decided to wait.  Also important to note that Rick never gave me any prices for such things as checking the battery or cleaning the throttle body. 

After 3 hours, still no word from Rick.  Finally, close to 4 hours, Rick calls me up and basically tells me that they looked at everything and they are NOW going to get started on the work.  Biting my lip, I ask him how long is this going to take, another 4 hours?  He replies No, it shouldn't take that long, an hour, hour and a half if that.  So again, I stay there and wait.  Guess what time I got my car back?  3:40 pm!  Unbelievable!  And in reviewing my invoice, they had ONE PERSON working on my car the whole time!  Really Towbin, are you serious!?  And that's not all.  My bill was over 600 bucks!  I paid $120 for them to TEST the battery and find out it had two bad cells.  Freakin' geniuses!  So they replace the battery and charge me another 132 BUCKS!  The cleaning of the throttle body cost me 184 BUCKS!  What the hell is a 45K inspection for anyway!?  Needless to say, I am extremely irate with these jokers!  In my opinion, Rick Walters is a snake. 

When I spoke to Oscar Palma (Service Manager) about my wait time, Rick told Oscar that I had told him to tell the mechanics to take their time which is total BS!
  Like I said, I bought this car just over a year ago and I have credit in the high 700's.  Sunny, hooked me up with a 10%!!! APR!!!?  Another snake in the grass perhaps!  Just bought another car this month (Feb 2012) from Martin Reyes at Fxxxx Toyota (((REDACTED))) and got a great deal, under 5% APR.  Martin asked me how come they (Towbin) gave me such a bad deal (10% APR) when I have good credit.  It's obvious that Towbin is just a bunch of rip-off artists. 

Advice to prospective buyers and customers:  Run!  And if you really have to deal with Rick Walters and their service department, ask a bunch of questions and have everything itemized and explained to you before they rip you off with things you don't really need!

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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This report was posted on Ripoff Report on 02/11/2012 09:11 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Someone actually does care

AUTHOR: DKwon - (United States of America)

After hearing about my original grievance, Towbin contacted me and looked into the quality of service I received last month.  To my surprise, I was compensated for labor charges and two of the major charges assessed.  In addition, Towbin has issued other incentives on any future service and repairs.  Towbin has made me whole and I wasn't expecting that.  Thank you Towbin and Scott Stephens, I appreciate it.
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#2 Author of original report


AUTHOR: DKwon - (United States of America)

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#3 Author of original report

Windshield cracked

AUTHOR: DKwon - (United States of America)

Repaired on site.  Great job!
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#4 Author of original report

Towbin management answered my questions

AUTHOR: DKwon - (United States of America)

I had a question about my vehicle warranty regarding coverage when the vehicle is out of state.  Got calls from Jerrell and Scott Stevens who called me on 4 separate occasions and even left a text message for me to contact him.  He gave me the information I needed and was greatly surprised with my available options.  Scott Stevens is a person that cares not only for his dealership and the people that work there, but obviously cares for the customers as well.  Long story short, dude saved me some money!  Thank you sir!
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