ED Magedson – Founder
Towbin Dodge275 Auto Mall Drive Henderson, Nevada United States of America
I bought a pre-owned Chrysler Seabring about a year
ago. Purchased the added care, essential
care, and ultimate protection warranty plans for a total of $3000. Yeah, dumb move! But included in the plan was $20 off on
oil/filter changes. The last two oil
changes they charged me full price. Took
it in for the 45K mile inspection and told Rick Walters I wanted the previous
oil change charges taken out of my 45K bill and for him to not charge me the
full price on oil changes again. Also
told Rick the battery might need to be replaced as it goes dead after short
periods with the key/radio on. Rick had
a throttle body on his desk which he used to up-sell the 45K inspection and
squeeze more money out of me. Checked the
car in at 7:45 am and Rick told me it would be around 3 hours so I decided to
wait. Also important to note that Rick
never gave me any prices for such things as checking the battery or cleaning
the throttle body.
After 3 hours, still no word from Rick. Finally, close to 4 hours, Rick calls me up and basically tells me that they looked at everything and they are NOW going to get started on the work. Biting my lip, I ask him how long is this going to take, another 4 hours? He replies No, it shouldn't take that long, an hour, hour and a half if that. So again, I stay there and wait. Guess what time I got my car back? 3:40 pm! Unbelievable! And in reviewing my invoice, they had ONE PERSON working on my car the whole time! Really Towbin, are you serious!? And that's not all. My bill was over 600 bucks! I paid $120 for them to TEST the battery and find out it had two bad cells. Freakin' geniuses! So they replace the battery and charge me another 132 BUCKS! The cleaning of the throttle body cost me 184 BUCKS! What the hell is a 45K inspection for anyway!? Needless to say, I am extremely irate with these jokers! In my opinion, Rick Walters is a snake.
When I spoke to Oscar Palma (Service Manager) about my wait time, Rick told Oscar that I had told him to tell the mechanics to take their time which is total BS! Like I said, I bought this car just over a year ago and I have credit in the high 700's. Sunny, hooked me up with a 10%!!! APR!!!? Another snake in the grass perhaps! Just bought another car this month (Feb 2012) from Martin Reyes at Fxxxx Toyota (((REDACTED))) and got a great deal, under 5% APR. Martin asked me how come they (Towbin) gave me such a bad deal (10% APR) when I have good credit. It's obvious that Towbin is just a bunch of rip-off artists.
Advice to prospective buyers and customers: Run! And if you really have to deal with Rick Walters and their service department, ask a bunch of questions and have everything itemized and explained to you before they rip you off with things you don't really need!
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 02/11/2012 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/towbin-dodge/henderson-nevada-89014/towbin-dodge-honest-days-work-no-ripoff-yes-henderson-nevada-837542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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