Complaint Review: Toyota Of El Cajon - El Cajon California
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- Author Not Confirmed
- Toyota Of El Cajon 300 El Cajon Blvd. El Cajon, California U.S.A.
- Phone: 619-440-0225
- Web:
- Category: Auto Dealers
Toyota Of El Cajon misinformed fraudulent ripoff El Cajon California
*UPDATE Employee: Resolution
*Consumer Comment: Karma
*Consumer Suggestion: attn: Richard
*Consumer Comment: post your reply for everyone to read
*UPDATE Employee: I would like an opportunity to speak with you.
*Consumer Comment: low life sales persons at toyota of ec
*UPDATE Employee: Customer Relations Manager at Toyota of El Cajon
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I purchased a used 2003 Ford Ranger Edge V6 3 liter 5 speed manual transmisson, 6700 miles from Toyota of El Cajon Sept 20, 2003.
Amoung other things I wanted to be able to tow a ski boat. That's why I asked the salesman to provide the tow capacity information before I made my final decision to purchase.
The salesman, the Internet salesman choose to go the Internet for the information (4100#) which turned out to be incorrect. Real value from Ford's Owners Manual is 2660#.
Anyway based on a tow capacity of 4100# given to me by the salesman I made my final decision to purchase the truck.
After installing an aftermarket tow hitch and alarm (I really liked this truck) I discovered the actual tow capacity of 2660# stated in the owners manual. This is with the truck empty and no passengers. Add a payload and a passenger and the tow cap goes down accordingly. Not enough tow capacity to tow the boat I want.
I asked the dealership to take the truck back and refund my all my money. I think they have acted fraudulently, which qualifies me for a refund. They refused. They claim they cannot be held responsible for information that comes from third party websites.
I disagree. They have admitted in so many words that they are aware inconsistencies exit on certain websites that they use yet they used this information anyway to sell me a truck.
I have been ripped off.
Richard
San Diego, California
U.S.A.
This report was posted on Ripoff Report on 10/18/2003 02:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/toyota-of-el-cajon/el-cajon-california-92020/toyota-of-el-cajon-misinformed-fraudulent-ripoff-el-cajon-california-69442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 UPDATE Employee
Resolution
AUTHOR: Michelle - (U.S.A.)
SUBMITTED: Tuesday, June 08, 2010
I would like an opportunity to assist and provide a resolution. I would love to set an appointment to meet with you in person or speak with you on the phone. However if you would like me to assist through this website I will be more than happy to. I guess we could begin with asking the question...what could we do to resolve this? Please let me know either by contacting me at (619) 270-3195 or responding to this posting.
Thank you,
Michelle
#6 Consumer Comment
Karma
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Monday, March 23, 2009
is it karma, or just a rhumor that Toyota of ec is going to file for chapter 11 soon?
#5 Consumer Suggestion
attn: Richard
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Tuesday, September 23, 2008
Richard:
did you ever bother to call Michell and if so, what happned?
Mike
#4 Consumer Comment
post your reply for everyone to read
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Tuesday, September 23, 2008
Michelle:
since we never plan to do business with toyota of el cajon agin, if you have any useful comments please post them here for all to see.
I think you just want our info ( phone info ) so you can threaten us not to post our experience with your company here.
#3 UPDATE Employee
I would like an opportunity to speak with you.
AUTHOR: Michelle - (U.S.A.)
SUBMITTED: Tuesday, September 02, 2008
My name is Michelle Candelaria and I am the Guest Relations Manager at Toyota of El Cajon. I would love an opportunity to assist with your concern. Please contact me at (619) 270-3195.
Sincerely,
Michelle Candelaria
#2 Consumer Comment
low life sales persons at toyota of ec
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Tuesday, August 19, 2008
hey Michelle
We went to toyotal of ec to purchase a highlander, made the deal on a friday night, shook on it with the sales person and so on.
came back saturday to pay for the car ( we had full payment) and they ( sales man and sales manager demanded $2000 more than what was agreed on)
my wife complained lowdly and was asked to leave.
the same day ( sat afternoon) we went to xxxxxxx toyota and got a better deal and no hassell.
Your place has lowlife sales persons IMHO.
clean up your act
#1 UPDATE Employee
Customer Relations Manager at Toyota of El Cajon
AUTHOR: Michelle - (U.S.A.)
SUBMITTED: Thursday, June 22, 2006
My name is Michelle Candelaria and I am the Customer Relations Manager at Toyota of El Cajon. This company is a Family Owned Business and takes pride in Customer Service. We are also the only Dealer in San Diego that has received the BBB Torch Award for Business Ethics. I unfortunantly am not aware of this concern and would love the opportunity to resolve. We do care about our customers. I apologize if this has slipped through. Please contact me at (619) 440-0225 x136.
Sincerely,
Michelle Candelaria
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