• Report: #693348
Complaint Review:

Tracfone Wireless

  • Submitted: Wed, February 09, 2011
  • Updated: Wed, February 09, 2011

  • Reported By: knhbs — Cald Idaho United States of America
Tracfone Wireless
9700 NW112th Ave. Miami, Florida United States of America

Tracfone Wireless Debited bank account 8 times, at $19.99 and rendered minutes, and service days for only one of those $19.99 charges Miami, Florida *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

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My dealings with tracfone concerns my transaction with the company dating 1/30/11-1/31/11 when I tried to add 60 minutes, and 90 days of service to my cell phone.  I along, with countless others of tracfone's customers, if consumer complaints to other consumer blogs researched are to be believed, found that their computer service system was down.

Both online, with tracfone, and in speaking with a service person, and their supervisor when I tried to complete the above transaction, I was told that their service was down, and that the transaction could not be completed. However, their system did debit my bank account eight times, with only one time being legitimate transaction #464479 for 60 minutes, and 90 days of service. The additional 7 times at $19,99 per time provided no minutes, nor any additional service days to the phone unit.  A review of their records will indicate that my present minutes stand at 1062.5 with a renewal of service at 5/01/11. The minutes as stated reflect the loss of minutes in discussing these issues with my bank, and their representatives. 

 A call to my bank, Wellsfargo, produced two of their claims representatives talking with representatives of tracfone where they supposedly issued a refund for 7 of the overcharges issuing a transaction #481401 for the supposed credit.  This was on the second of February,2011.  Two days later I received a letter from a Mr. David C Irmer, Vice President, of Claims Assistance with Wellsfargo stating, "After reviewing the information available to us we have determined that your account was charged correctly."  "As a result, we have closed your claim."  

Now, it appears that after 40 years of affliation, that even Wellsfargo has abandoned me.  Further attempts with tracfone have led to no resolution either.  Since, when in this country is it not considered fraud to bill a credit card for services not delivered, and not have your bank stand behind you on the one and only legitimate transaction that had a transaction number, and that actually delivered the proper goods , and services while refusing the excess charges that didn't even have an assigned transaction number because that part of the system was non functioning?

EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: “we could not do anything for you” or “you waited too long; it has been more than 60 days”. If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth. If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here. Remember… Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. And good luck… Let us know how you do! ED Magedson – Founder RipoffReport.com Author of www.ripoffrevenge.com Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 02/09/2011 08:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tracfone-wireless/miami-florida-33178/tracfone-wireless-debited-bank-account-8-times-at-1999-and-rendered-minutes-and-servi-693348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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