TracFone Customer Service is an oxymoron , Internet

I bought a TracFone because my Verizon phone got "fried" during power surge of Hurricane Sandy.  I tried to add minutes, using the special "Savings Book", but the promo code came up expired even though the coupon specifically said "Valid November 1-30, 2012 - 2013.  I wasted over 3 hours and more than 50 "minutes", (they're not really minutes, more like 20 seconds), of my existing time talking to customer service trying to get the problem solved.  End result is they charged my credit card $42+ for additional minutes but never gave them to me.  No wonder they're called "throw-away" phones.  An absolute, shameful, disreputable company.