Tresor Rare Simon Hadas Fisher All names, individuals and companies associated with Tresor Rare in any manner whatsoever. Scammed by Tresor Rare in La Jolla, CA LA Jolla CA

While on vacation in La Jolla on the morning of 8/25/18 I was walking on Girard Ave and was stopped by a sales representative outside of the Tresor Rare store offering a free product demonstration.  The young lady was very persistent and pushy and insisted that I come into the store.  I was waiting for my partner who was in a store down the street, so I thought I would take a few minutes while waiting for him and try the product.  The sales representative was very complimentary while performing the demonstration.  My partner saw that I was in the store as he walked by and decided to join me.  The sales rep immediately started to discuss an eye cream that could remove bags and circle under the eyes and applied the cream to my eyes first and then got my partner to agree to try the cream as well.  The cream created an immediate tightening feeling of the skin under our eyes.  She advised us that the creams were made of all natural products and over time could remove the bags and circles under our eyes with continued use over a long period of time.  When asked about the cost of the cream, the sales rep indicated the tube of cream would last approximately 6 months using the cream twice a week, and cost $700 per tube.  We decided to think about and left the store.  Later that day we decided to go back to the store and purchase the eye cream because the cream did appear to improve the appearance of the area under our eyes.  When returning to the store to purchase the eye cream, I was introduced to Simon, their “Skin Care Expert”.  Simon proceeded to offer me a free facial and indicated the process would take about an hour to perform.  The facial involved several different steps with a different cream or serum for each step.  The entire time Simon was performing the facial he was very complimentary and was really pushing the Tresor Rare products as a safe and natural alternative to a face lift or plastic surgery.  Simon talked of his many clients all over the country and showed me pictures of them that were stored on his cell phone.  He told me numerous times that using Tresor Rare products consistently would eliminate the need for any future plastic surgery and also be much less expensive than having a face lift. Also during the facial, Simon mentioned that he traveled all over the country to visit his clients from time to time to help them with the use of the various Tresor Rare Skin Cream products.  The facial Simon gave me did make my skin feel and look better, but the cost of the recommended creams, serums, and laser devices was exorbitant at $20,493.00.  Simon indicated that he could offer a deep, deep discount and get the price down to around $8,000 and kept comparing the discounted price to the price of plastic surgery and the benefits of their creams and serums being “all natural” and non-evasive like plastic surgery.  My partner and I took some time to discuss Simon’s offer and he and I decided,  based on the information Simon had provided and his claims that the Tresor Rare products offered a non-surgical solution to improved skin, I would go ahead with the purchase of the various creams, serums, and treatments Simon recommended for me.  My total purchase came to $9367.78, which was made up of $8614.61 of the skin care products that would provide the alternative to a face lift and $753.17 of the eye cream to address the bags and circles under my eyes.  Since we live in Tampa, Simon shipped all the creams and serums to our home.  Simon indicated that he would be available to assist with any questions I might have in regards to the proper use of the creams and that there would be instructions included in the shipment.  When the shipment arrived there was a small booklet which showed all the different Tresor Rare products with very limited instructional use on each of their products.  Simon had also sent an e-mail with instructions that contradicted the limited information in their product information booklet.  I sent Simon several e-mails asking him to clarify questions I had on the proper use of their products, but received even more confusing answers to the questions I was asking.  All I wanted was clear instructions in writing from Simon on how and when I should be using each of the creams. Simon did not want to put the instructions in writing and kept wanting to talk over the phone to provide the instructions.  I felt it was important to have proper written instructions on the use of their products and also felt after making a $9400 investment that this was not a lot to ask for from Tresor Rare.  With the limited instructions provided, I went ahead and began to use what Tresor Rare and Simon claimed to be “all natural” products”.  Shortly after a few applications of the various creams I started to experience very dry and flaky skin on my face and also developed Grover’s Disease on my neck and abdomen from applying the various creams they recommended.  I contacted Simon via e-mail and text and included photographs of the issues I was experiencing from the use of their products.  I received a response from Simon’s co-worker, Gia, indicating she understood the issues I was having and that she would have “Customer Service” or Simon contact me to resolve the issue.  I never heard from either, but was contacted by Hadas Fisher, the franchise owner of the La Jolla, California Tresor Rare location where I purchased the products from Simon.  Hadas’s solution was to offer different creams to which she sent to me.  After multiple phone calls and texts with Hadas I became more and more aggravated with their lack of attention to the issues I was having from the use of their products.   I became so disappointed and aggravated that I requested to return all products and asked for a full refund.  At this point I was told that they had a NO REFUND policy.  This was not stated anywhere that we could see in the store, nor were we told of this policy when the purchase was made.  We did find the NO REFUND policy in very small print on the bottom the purchase receipt.

As I stated above, this purchase from Tresor Rare was made on 8/25/18.  My ongoing back and forth correspondence with their various representatives ended on 11/29/18 due to my complete frustration with the unethical and unprofessional tactics their representatives conveyed toward the problems I was having from using their products.  During this three month process I did quite a bit of investigating into Tresor Rare through online searches and found many other victims of this unscrupulous company.  There were many, many stories similar to mine where Tresor Rare representative used extremely high pressure sales tactics in their promotion of their “all natural” products.  The other victims experienced skin related issues from the use of their products and Tresor Rare’s solution was to send them different products to try, which never worked either.  Almost all have been refused refunds from Tresor Rare.