Trips Incentives Trips Incentives ripped me off! , Internet

I won a three day, two night hotel stay sponsored by Trips Incentives. After much hassle, I was able to book a vacation in March to go to Sea World in San Diego California.  Unfortunately, the weather turned bad so I contacted Trips Incentives and spoke to Sandy--she booked the vacay..explained the bad weather, she said not to worry she would cancel the reservations and I was just to call back when I was ready to book again. Well....I called back a few months later and was told the vacation was never cancelled so I was out of luck.  I pulled my phone records to send to them to show that I had called and cancelled but they didn't care.  They (Sandy) made an error and now I have lost my vacation.  The place is so unprofessional and truly should be out of business.  Stay Away!!!!