Report: #270806

Complaint Review: TWX Magazine

  • Submitted: Tue, August 28, 2007
  • Updated: Tue, December 04, 2007
  • Reported By: Southaven Mississippi
  • TWX Magazine


*Consumer Suggestion: How to get them to stop

Show customers why they should trust your business over your competitors...

About a year ago, I received a magazine offer via email. At the time, it seemed like a pretty good deal. They offered me a couple magazine subscriptions at a pretty decent one-time low price. I was actually satisfied with my magazines. Some came weekly and some came monthly just as they were supposed to. I don't remember for sure if I read that they would automatically renew my subscription when it expired, but I assumed that would be the case.... it usually is with deals like this over the internet. That's how they get you. It's usually the catch. I just fiqured I could cancel when ready.

Then, just a few days ago, I checked my online bank statement and found a $26.00 charge from TWX Magazine. I thought about it for a second and realized that it had been about year since signing up for the magazines. I knew exactly what it was. I decided that I would go with the charge and take one more year, but wanted to go ahead and cancel for automatic renewal.

I first tried the obvious and visited only to find that the website had absolutely no customer service link, contact iformation, or any info on the company. Curious, I then searched TWX Magazine and was actually not surprised to find a list of links stating TWX Magazine's fraudulant ways, Ripoff Report being one of them.

All claims seemed to suggest that TWX Magazine has a habit of automatically renewing subscriptions and not offering ways out. Some even claim that they were in fact able to cancel, yet they were charged afterwards with no way to prove cancellation. Now, sure it's only a $26.00 charge, but who's to say that it couldn't be $126.00 or worse. This issue is less about money and more about principle and security. TWX MAGAZINE SHOULD BE STOPPED!!!!

Southaven, Mississippi
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This report was posted on Ripoff Report on 08/28/2007 11:49 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

How to get them to stop

AUTHOR: B2 - (U.S.A.)

I have seen many different phone numbers listed for customer service, and ways to get your subscription cancelle, I think they have a ton. After going through about 4 of them myself, trying to cancel my subscription, I finally hit on one that worked. I got this number from their website, after I tried to cancel there, and it said that they can't process cancellations at this time. 877-294-1093 However, I had to call several times because I kept getting cut off.

I finally got a person on the phone, a pretty nice guy, considering the phone calls he must have to deal with on a daily basis. (I did customer service, and I would never work a line like this. I did tech support, and I can only imagine the types of phone calls he must get, I was trying to HELP people, he was still trying to keep me locked into this mag script)

Once you give your information, they say they will cancel, however, they tell you, if you would like to have the money you were originally charged, "And to be sure you're enjoying your subscription to the best of your ability", you can decline cancelling right that moment, and get a full refund, and call back another time to cancel. (Meaning, you'll forget to call back tomorrow, you can't call back that same day, and they'll still charge you for the full price of the magazines at a later date, upwards of $20-30-40 or more, who knows, depending on the subscription.) The offer of the refund is to entice you to say, "Yeah, I'll wait, and get all my money back" and then totally forget to call back, and you'll get charged even more. DON'T DO IT, no matter how attractive it sounds.

I initially tried to call the automated line, but that just kept asking me to cancel my cancellation, and wouldn't give me info about it.

Anyway, try this. I voiced my displeasure at the process, and of course, he defended that the website from which you buy it is responsible for giving you full disclosure. I will have to say, in all the years I've been doing online purchases (allll my xmas shopping each year) I've NEVER not gotten a disclosure until this company. And you don't even get a webpage, it's a pop up window that disappears after you click OK to (you think) go on to the disclosures and contact info. After that, it's like they disappear into thin air. Never to be found again. Until it showed on my credit card and I looked it up... here!

Good Luck, I hope this works, it seems their main goal is to make it as hard as possible for you to cancel, until you get to the point where it's too late, and then they can get you for another year.

Now, to keep an eye on my account and make sure they don't put thru anymore charges. ("Those are just to be sure the account is still active, it get's credited back right away" In the meantime, I can't use the money, since it's a debit card. For every moment it's not in my account, I'm losing interest, and they're GAINING interest on MY money.)
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