TWX Magazine TWX MAGAZINE CHARGES MY BANK ACCOUNT AUTOMATICALLY AND OFFERS NO WAY OUT. HELP!! Internet

I have seen many different phone numbers listed for customer service, and ways to get your subscription cancelle, I think they have a ton. After going through about 4 of them myself, trying to cancel my subscription, I finally hit on one that worked. I got this number from their website, after I tried to cancel there, and it said that they can't process cancellations at this time. 877-294-1093 However, I had to call several times because I kept getting cut off.

I finally got a person on the phone, a pretty nice guy, considering the phone calls he must have to deal with on a daily basis. (I did customer service, and I would never work a line like this. I did tech support, and I can only imagine the types of phone calls he must get, I was trying to HELP people, he was still trying to keep me locked into this mag script)

Once you give your information, they say they will cancel, however, they tell you, if you would like to have the money you were originally charged, "And to be sure you're enjoying your subscription to the best of your ability", you can decline cancelling right that moment, and get a full refund, and call back another time to cancel. (Meaning, you'll forget to call back tomorrow, you can't call back that same day, and they'll still charge you for the full price of the magazines at a later date, upwards of $20-30-40 or more, who knows, depending on the subscription.) The offer of the refund is to entice you to say, "Yeah, I'll wait, and get all my money back" and then totally forget to call back, and you'll get charged even more. DON'T DO IT, no matter how attractive it sounds.

I initially tried to call the automated line, but that just kept asking me to cancel my cancellation, and wouldn't give me info about it.

Anyway, try this. I voiced my displeasure at the process, and of course, he defended that the website from which you buy it is responsible for giving you full disclosure. I will have to say, in all the years I've been doing online purchases (allll my xmas shopping each year) I've NEVER not gotten a disclosure until this company. And you don't even get a webpage, it's a pop up window that disappears after you click OK to (you think) go on to the disclosures and contact info. After that, it's like they disappear into thin air. Never to be found again. Until it showed on my credit card and I looked it up... here!

Good Luck, I hope this works, it seems their main goal is to make it as hard as possible for you to cancel, until you get to the point where it's too late, and then they can get you for another year.

Now, to keep an eye on my account and make sure they don't put thru anymore charges. ("Those are just to be sure the account is still active, it get's credited back right away" In the meantime, I can't use the money, since it's a debit card. For every moment it's not in my account, I'm losing interest, and they're GAINING interest on MY money.)