Report: #752311

Complaint Review: TXU Energy

  • Submitted: Wed, July 13, 2011
  • Updated: Tue, August 02, 2011
  • Reported By: shalom — Houston Texas United States of America
  • TXU Energy

    Dallas, Texas
    United States of America

TXU Energy Lies and decieves you to enter into a contract Dallas, Texas

*Consumer Comment: These guys

*Consumer Comment: how about

*UPDATE Employee: TXU Energy

Show customers why they should trust your business over your competitors...

TXU is a scam!  I entered into a contract with them on behalf of my church to provide electricity at a cheaper rate that reliant.  At the time we were with reliant at 14cents/kwh.  TXU promised to give us at .077cents and also included that there will be a pass through charge from center point, that it will depend on usage but will be a total average of 11cents, which i agreed to.  we have been with them now for over a year, i have not been looking at the details of the billing.  for the past two months the usage of the facility has been very minimal so i noticed that the bill was too high for that kind of usage, so I took a look at the details.  I found out that we are now billed about 19cents. I called them but they will not do anything about it, and they say I cannot terminate the contract.

I believe this is unfair, is there anyone who can help stop these people from tricking people into contracts.
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#1 Consumer Comment

These guys

AUTHOR: mr rik - (USA)


Greg is just pr, he doesn't help anybody.
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#2 Consumer Comment

how about

AUTHOR: Ravenslvr - (U.S.A.)

Does the building have a "smart meter" on it? SM scam you out of money. My house only has a fridge running while I am at work. It is set on the warmest safe storage setting. Other than that, my house is powered down for all but 8 hours of the day. During those 8, my AC is on at 84, two ceiling fans are running and I have a TV on. Somehow that costs me 500 a month.Even when I do not run the AC at all for a few months, the bill only goes down 100. Oncor refuses to come out and service the box, saying they will only do it at my expense. Those SOBs broke into my backyard and trespassed in a fenced in area. My fence is 6ft high. I didn't want the d**n thing to begin with. So since Oncore employees criminals, don't be surprised if the local electric company does so too
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#3 UPDATE Employee

TXU Energy


I am sorry to hear about your issues. I would like to see if I could help. 

Please email me at so we can discuss.

Thank you,
TXU Energy

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