• Report: #1079349
Complaint Review:

United Parcel Service

  • Submitted: Tue, August 27, 2013
  • Updated: Tue, August 27, 2013

  • Reported By: SoChemAndEquipLLC — Sarasota Florida
United Parcel Service
PO Box 7247-0244 Philadelphia, Pennsylvania USA

United Parcel Service - UPS UPS unfair billing practices, no contact whatsoever, straight to 3rd party collections! Philadelphia Pennsylvania

*Author of original report: WOW! "Seeworthy" must work for UPS to be so wound up

*Consumer Comment: Yeah, we get it.

*Author of original report: Let me clarify my position...so EVERYONE can understand.

*Author of original report: Responding to the troll...

*General Comment: im sure they did...

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It seems like UPS doesn't have the money to pay internal customers service and/or billing and collections reps.

Yesterday, 8/26/2013, I log in to my UPS account to ship 3 packages for a customer. My account was in good standing (or so I thought) for the past 2.5 years, since I opened it when I started this business. 

I always paid my bill within days of getting it, and usually the same day I got it (if I got it). My mail service at my place of business sucks, and someone else usually gets half of my mail, but that's another issue!

Here's the problem.

With no notice whatsoever, my UPS account was "suspended" AND immediately turned over to NCO Financial, a third party debt collector! I had no idea my account was suspended, and had no idea it went to collections, as I am not a high volume shipper and use all available services depending on cost, and the type of product being shipped.

HOW can UPS just suspend a business account and immediately turn it over to third party collections??

Is this how UPS does business? Is UPS in such financial trouble that they cannot afford internal customer service and collections reps?

I never recieved so much as 1 past due notice or even 1 phone call before such action was taken. Is this the standard operating procedure of UPS? I would like to hear from others who have experienced this.

I have (or had) excellent business credit with dozens of tradelines and UPS thinks it's ok to destroy that because they are too lazy to send a letter or pick up the phone?

And, we are talking about (4) delivery invoices that I never got for right at $200. And, from the date of the first unpaid invoice to the day I was put in collections was 27 days!!!

Somehow, UPS must have stopped sending billing statements, but I was never notified of that either.

Also keep in mind that I don't sit by my mailbox waiting for my UPS bill, as I pay about 30 bills or more each month. When I get a bill, I pay it, if I don't get it, it doesn't get paid.

UPS had my office phone number, my fax number, my cell phone number and my email address, as well as my business mailing address, BUT STILL could not get a notice of an unpaid amount BEFORE being sent to 3rd party collections!!


This report was posted on Ripoff Report on 08/27/2013 05:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/united-parcel-service/philadelphia-pennsylvania-19170-0001/united-parcel-service-ups-ups-unfair-billing-practices-no-contact-whatsoever-straight-1079349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

WOW! "Seeworthy" must work for UPS to be so wound up

AUTHOR: SoChemAndEquipLLC - ()

Listen up stupid. (Seeworthy). You are running off at the mouth without the benefit of knowledge.

I have figured out what happened here, and it has been taken care of, as previously stated.

Yes, I paid the bill in full within an hour of getting the details of the amounts owed. So, yes, I do pay my bills, as previously stated. My 2 dozen + tradelines have no problem with my payment history.

Not that it's any of your business, but yes, I am old school, and only pay my bills 1 way. My way. Only a moron would give someone permission to dip into a bank account. That's just stupid.

Keep in mind, this whole issue was ONLY (3) individual shipments over a 5 month period that fell through the cracks. Can you comprehend that in your little pea brain?? All three of these "late" invoices were for items that experienced a "delivery exception" and the difference in charges / additional fees were applied to my account AFTER I paid the original, and (2) of the charges were just that, late fees on those charges.

Now, here's where it went wrong, and this is MY bad for not keeping up with it. In March, my email account was compromised by a hacker at the Microsoft server, and all affected accounts were terminated, as compromised. I failed to update my UPS profile with a new email address.

HOWEVER, I never selected email as the ONLY source of contact, did I? Are you tyelling me that for more than 4 months that I failed to get every mailed statement?? Or any past due notices? Of course not. Some genius at UPS took it upon themselves to opt me in for paperless billing which I never consented to.

AND, the most important point you are still missing is the fact that YOU DON'T PUT ANY CUSTOMER IN TO THIRD PARTY COLLECTIONS WITHOUT FIRST PICKING UP THE PHONE!!! That is inexcusable at any level.

You know nothing about me or how I run my business, or what's involved in running my business, but anytime you want to compare bank balances and or net worth, all you have to do is step up, punk. I probably make more in a month that you make in a year, and my business has no long term debt whatsoever.

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#2 Consumer Comment

Yeah, we get it.

AUTHOR: Seeworthy - ()

We get it just fine. We get that you need help paying your bills. We get the fact that when anyone points out that obvious fact, you grope at absurd terms like "troll" while directing childish adjectives at them. When one response indicates a rational comment, you tell them to 'get a grip'?! Your text clearly depicts one that has difficulty controlling emotions while flailing slander at anyone and everyone. Perhaps you should practice what you preach, unless you're proud to be viewed as a troubled hypocrite.

Where is the logic that after any business completes the provision of goods and/or services, the customer then has absolutely zero responsibility to pay the bill without a reminder? No company on the planet, including yours, should accept not being paid unless they help those few that aren't quite responsible enough to pay their debts on time. Carriers such as UPS and FedEx have weekly billing, not monthly. The contracts with them clearly state such. Why is it that after your service is completed, you accept absolutely no responsibility for payment unless you get a bill?? Does that logic really simply fly right by you? It's purely the company's fault for not reminding you that you have a debt? And if they don't remind you, your obligation is then terminated? If a mature person states that they have a diligent responsibility to pay a debt on their own for a commissioned service without that company being required to perform a nanny service, that means that mature person doesn't get it or is what ever this lame troll noun is that you toss out like a petty gradeschool name caller?

Would it help if your mommy assisted with your bill organization? It clearly seems so, as you've made it quite clear that you expect professional adults to help out with your disorganization on oversights. Regardless of your juvenile slander and kiddy name calling, you have with no shame admitted to needing help paying your bills.

Are you really that old school? Why not provide your credit card account number for automatic EFT billing? Do you use those soon to be obsolete manual waybills? Why not enter your CC number on them? If you generate your shipping labels online, as 99 plus percent of all shipments are completed, why would it be so difficult to merely also pay online? Oh...that's right...you would still need to be reminded.

Why is anyone that you owe money to mandated with the expense of mail and phone calls, while finding it necessary to hold your hand through the bill paying process? Simple answer: People like you.

UPS protocol is no different than any other corporation. If you have problems with them, you obviously have problems elsewhere with your business relationships. You can deny it by continuing to 'lose your grip', or blame everyone else as being the source of your problem, but try really, really hard to figure out the one variable in common with all your financial difficulties. Well? What is it?

You've ridiculously accused another business, UPS in this case, the company that completed your requested service, of being lazy. Lazy? Who is the one that one that can't quite get around to paying bills on time without reminders and additional help? Yet you will firmly stand your ground behind a puerile state of mind. It's not only your 'trolls' that find that that rather pathetic.

This line, "When I get a bill, I pay it, if I don't get it, it doesn't get paid."....incredible.  Do you exercise the same antics with your car bill? Your home mortgage payment?? Those companies also outsource collections for people like you. By your lame suggestion, perhaps they are financially struggling because of that, right? How about your utilities?? Do you need a recorded message when your payments are past due with them too, or do you expect free gas and electric if you don't see a bill? Gee...I wonder if there has ever been a person that claimed to not have seen a bill, dishonestly or otherwise, as an excuse to not pay it. Do you really expect anyone to view you any differently than a person like that? On the contrare. 

I would love, absolutely LOVE, to see you standing in front of a large panel of well establish professionals (whom have all paid their bills on time without making excuses) while reciting, "When I get a bill, I pay it, if I don't get it, it doesn't get paid." Then, one by one while avoiding eye contact, you could systematically call each one staring right at you a "troll" while telling each one with their evidently calm demeanor to "get a grip".

While persisting on unfounded degradation of businesses and people here, while hiding behind your monitor, you've defined nothing but a low esteemed coward unable to cope with personal troubles in life. Blaming others and name calling doesn't alter that fact. It proves it. Name calling here doesn't hurt other's feelers. It only defines your own inferiority complex. 

Now, show us more proof of this. First, perhaps, pay your bills before someone needs to again babysit your obligations. Then come back and illustrate to everyone else that you were hurt when getting picked on, have chosen to retaliate with hatred as a copout, then actually believe that intelligent adults will have the same reaction as you yourself have suffered. Regardless of the fool you choose to make of yourself by refusing to look in the mirror, anything you say will neither influence other's choices nor make your problems go away. Yeah...by your own words, we got that quite clearly.

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#3 Author of original report

Let me clarify my position...so EVERYONE can understand.

AUTHOR: SoChemAndEquipLLC - ()

The problem I have with UPS is that they went straight to 3rd party collections without FIRST calling me. Third party collections should NEVER be a first choice, and NEVER within 30 days. Wouldn't you expect a phone call before being put into 3rd party collections and having your credit ruined?

If you owned or managed a business, would you not expect that courtesy call, or even a certified mail requiring a signature before someone put you in 3rd party collections?

Be sure you understand that I am talking about a public record on my business credit report all for no reason, because I pay every bill that I get. NCO Financial is a bottomfeeder collector, and no one deserves that! Now do you get it???


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#4 Author of original report

Responding to the troll...

AUTHOR: SoChemAndEquipLLC - ()

Well, it appears you are too stupid to read and comprehend exactly what was written, so I'll go over it one more time, just for you.

I doubt that the original bill, and any past due notice would both come up missing, BUT even if they did, a phone call from the billing or collections dept within UPS would have been expected, especially being INSIDE of 30 days.

Are you a moron or what?

Get a grip.

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#5 General Comment

im sure they did...

AUTHOR: Tyg - ()

 But even you state that you dont get all your mail. They would have sent one mabey two notices. Normally only the one. If you didnt get it, how exactly is UPS to know what your mail situation is? Dont you think its unfair of you to blast them when they dont have the mail delivery problem. You do. So they probably sent you a notice and you never recieved it. The normal course of action would be to send it to collections. See this is what I dont understand, you admit you have a mail delivery issue, yet you still blast this company. How exactly is it UPSs fault THAT YOU DID NOT PAY WHAT YOU OWED THEM??

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