ED Magedson – Founder
United Parcel ServicePO Box 7247-0244 Philadelphia, Pennsylvania USA
United Parcel Service - UPS UPS unfair billing practices, no contact whatsoever, straight to 3rd party collections! Philadelphia Pennsylvania
It seems like UPS doesn't have the money to pay internal customers service and/or billing and collections reps.
Yesterday, 8/26/2013, I log in to my UPS account to ship 3 packages for a customer. My account was in good standing (or so I thought) for the past 2.5 years, since I opened it when I started this business.
I always paid my bill within days of getting it, and usually the same day I got it (if I got it). My mail service at my place of business sucks, and someone else usually gets half of my mail, but that's another issue!
Here's the problem.
With no notice whatsoever, my UPS account was "suspended" AND immediately turned over to NCO Financial, a third party debt collector! I had no idea my account was suspended, and had no idea it went to collections, as I am not a high volume shipper and use all available services depending on cost, and the type of product being shipped.
HOW can UPS just suspend a business account and immediately turn it over to third party collections??
Is this how UPS does business? Is UPS in such financial trouble that they cannot afford internal customer service and collections reps?
I never recieved so much as 1 past due notice or even 1 phone call before such action was taken. Is this the standard operating procedure of UPS? I would like to hear from others who have experienced this.
I have (or had) excellent business credit with dozens of tradelines and UPS thinks it's ok to destroy that because they are too lazy to send a letter or pick up the phone?
And, we are talking about (4) delivery invoices that I never got for right at $200. And, from the date of the first unpaid invoice to the day I was put in collections was 27 days!!!
Somehow, UPS must have stopped sending billing statements, but I was never notified of that either.
Also keep in mind that I don't sit by my mailbox waiting for my UPS bill, as I pay about 30 bills or more each month. When I get a bill, I pay it, if I don't get it, it doesn't get paid.
UPS had my office phone number, my fax number, my cell phone number and my email address, as well as my business mailing address, BUT STILL could not get a notice of an unpaid amount BEFORE being sent to 3rd party collections!!
This report was posted on Ripoff Report on 08/27/2013 05:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/united-parcel-service/philadelphia-pennsylvania-19170-0001/united-parcel-service-ups-ups-unfair-billing-practices-no-contact-whatsoever-straight-1079349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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