University Of Phoenix Defective class materials, software, texts School would not correct ripoff Phoenix Arizona

Sounds to me like they are trying to stall you until the statute of limitations is met

...and sadly at that. Fortunately most of us can learn from our mistakes. If a victocrat mentality is all that can be mustered then feel free. When problems continue to happen over and over again, we should, of course, blame others.

Yes It took 6 months to exhaust all the inhouse dispute procedures. I am up to 9 months now since this all started. It wasn't apparent that it would be a problem until the runaround started to s****.> As far as I could find out I was using all the correct versions of my O/S and knoppix. The tech support rep I spoke with back in August had never heard of knoppix and the support that I got from the instructor was of no help.

Last week I called Mr. Lee Finkel and then on Thursday his assistant Mr. Cameron Tuttle called me and said I would get postitive results by Friday or if not then, by the first of this week. Well today is Wednesday and he still has not called back.

Mike

P.S. My court date is on the 27th of June.

IF those darn consumers would just shut up already and take what they are given, the UOP could make lots of money and no one would be angry.....

Cheers!

IF those darn consumers would just shut up already and take what they are given, the UOP could make lots of money and no one would be angry.....

Cheers!

IF those darn consumers would just shut up already and take what they are given, the UOP could make lots of money and no one would be angry.....

Cheers!

IF those darn consumers would just shut up already and take what they are given, the UOP could make lots of money and no one would be angry.....

Cheers!

...get a website :) The NYT article references are getting old. I just found this site and love reading UOP experiences. I guess, fortunately, I was one of the lucky UOP ones (and that you were part of the unfortunate UOP majority). I've been to several colleges, and frankly, anyone that has gone to college has had problems. Trust me in case this hasn't happened.

Question: "This gentleman spent SIX MONTHS of his life attempting to remedy a problem in complete control of the UOP. Who's fault is that?"

Answer: His.

Reason: We are consumers.

Why does that matter? We have the choice not to wait six months as a consumer.

What I will admit: Mike may have a genuine rip-off issue.

Is contacting an attorney appropriate? Only if you want to lose more money.

What I would like to ask Mike: Did you meet the software requirements to use Knoppix? It sounds like a Windows versions might have been a problem as well.

Thanks!

This gentleman spent SIX MONTHS of his life attempting to remedy a problem in complete control of the UOP. Who's fault is that? Now he has to call more people? Hello!!!!! The UOP constructed an online learning system, and yet, if this example rings true, failed to provide the necessary technology and personell to manage the system. Why didn't someone offer to refund this guys money after month one? Why does he have to come to an internet board to complain?

It appears the NYT front page story may have been correct when it said educational quality is slipping.

And 2, Intel is an example, in my opinion, of the UOP failing to provide the kind of education employers expect. One recent press release made clear Intel employees with UOP degrees were losing out to their traditionally educated peers. If I were a prospective UOP student, I would absolutely think this was relevant to my decision of where to pursue my education....

Good day!

I want to thank everyone who has posted a comment or suggestion so far. I called Mr. Lee Finkle as soon as I read the post above. He seemed interested. He told me that He had NEVER been involved in my case yet. Although I had been communicating with various people in his Department for many months. As I was writing this, his office called me back. A Mr. Cameron Tuttle told me that my issue would be resolved at last... We will see.

The problem with getting the runaround is that the people you speak to have little decisions in the establishment, amendment or shifts in policy. The people you spoke to probably can't understand what you are talking about and will probably wait out the situation until you give up. I just handed Mike on a silver platter, the chain of responsibility all the way up to the number 2 man in the company. To equate this to chess, I just cleared the first row of pawns for you.

Are you telling me that if you were in his shoes, you would not take a little time out of your day and call each person to try and fix this problem? Do you think if you would have called up UOP and asked for this information over the phone it would have been readily given? This chain of responsibility leads all the way to the top and along the way are many of the decision makers. These people are the ones responsible. I am not saying "Shut up and go call them to work it out". I am saying "Call them and hold them accountable."

By the way Glen, as far as Mike's situation, I think I am more qualified to understand his plight as I have been in that class and know exactly what he is talking about with the Knoppix software. In no way shape or form did I ever insinuate that Mike was an idiot. I think that comment of yours was uncalled for as you seem to be trying to instigate the issue. While your commentary on the Intel decision was relevant, drilling down to the root of the issue, as I commented, I believe is much more helpful.

Do you really think that bringing up the Intel article is going to make an impact in the decision from someone in the UOP Leadership? Or do you think that a specific set of problems and resolutions to the exact issue is more helpful? It's OK to fight, but fight smart. To them the Intel decision is a red herring. The moment you bring it up they will ignore you and anything you say afterwards.

You come on here and said this,

"In mid December I was ready to file a small claims action, but Kim Murphy (financial aid manager) assured me that things would be fixed within a few days, but things only got worse. I have gotten the 'run around' from one department to another to another for the last 6 months.

As of this time all the appeals have been 'in house' and of course thia means that the school is investigating itself and found no fault."

Ok Mike, then some UOP employee comes on and tells you, despite the fact that you've been getting the runaround for six months and had your case found to be without merit, you should try negotiating with the UOP again? What? This is the "hiar of the dog that bit you approach?" (Note to UOP personell, if you read customers concerns and respond accordingly your rebuttal won't sound like you think the person is an idiot...just a PR hint!)

Maybe UOP's new scenario for all the disatisfied customers is to keep one giant game of phone tag going, on and on. They'll never have to solve any disputes and already appear efficient at transfering phone calls.....

I took this class last summer and I have to admit, it was one of the most poorly structured classes I have ever taken. I regretted taking it online and I feel I probably would have gotten more from a ground class instead.

One of the problems with some of the IT classes at UOP is that the instructors assume you have some familiarity with the language or platform being taught. Complete novices who have never coded so much as a GOTO statement in BASIC would not have the first idea of where to begin. I think that the only way to fix that type of class would be to do one of the following:

A) Extend the class to 10 weeks. Double the weeks makes it possible to double the work load over the period of the class. The more weeks you have, the more assignments you have, the more practice you can perform. People learn from their mistakes. In a five week class, a mistake made in one week can cost you 10%-20% of your grade.

B) Mix the class up between ground and online. By having an instructor readily available at any time in your local campus, a student can get the help they need immediately.

C) Require instructors to provide feedback on assignments within 24 hours. Often the programming classes require you to start a program from scratch and add statements that you learn on a weekly basis. In a 16 week class you might spend two full weeks discussing one function and have as many as four assignments to practice the function you are coding. In the five week class, an instructor may spend as much as two weeks getting back to you on the assignment you completed in the first week. By the time you receive that feedback, the third week assignment is already due. If your building up the program code from the first week to the third week and you made some mistakes, then you are being graded twice for the same mistakes.

I remember when I did a SEOCS (Student End of Course Survey) on this class, I asked to be contacted regarding my comments and no one bothered to call me back. I don't know if it was because I am an employee. Maybe you should call and speak to Brooke's manager, Patrick Reedy at 800-822-1319 x38837. Or the next step would be his manager, Courtney McGinnis at 800-366-9699 x74321. From there her manager is Cheri Sorensen at 602-387-7000 x75814. From there, Vince Grell at 602-387-7000 x76231. After him follows, John Kline at 480-557-1747 x71747. Lastly, Brian Mueller at 480-557-1773 x71773.

All of their emails are: firstname.lastname@phoenix.edu by the way. Keep going up the chain until you get to someone who will listen.

I took this class last summer and I have to admit, it was one of the most poorly structured classes I have ever taken. I regretted taking it online and I feel I probably would have gotten more from a ground class instead.

One of the problems with some of the IT classes at UOP is that the instructors assume you have some familiarity with the language or platform being taught. Complete novices who have never coded so much as a GOTO statement in BASIC would not have the first idea of where to begin. I think that the only way to fix that type of class would be to do one of the following:

A) Extend the class to 10 weeks. Double the weeks makes it possible to double the work load over the period of the class. The more weeks you have, the more assignments you have, the more practice you can perform. People learn from their mistakes. In a five week class, a mistake made in one week can cost you 10%-20% of your grade.

B) Mix the class up between ground and online. By having an instructor readily available at any time in your local campus, a student can get the help they need immediately.

C) Require instructors to provide feedback on assignments within 24 hours. Often the programming classes require you to start a program from scratch and add statements that you learn on a weekly basis. In a 16 week class you might spend two full weeks discussing one function and have as many as four assignments to practice the function you are coding. In the five week class, an instructor may spend as much as two weeks getting back to you on the assignment you completed in the first week. By the time you receive that feedback, the third week assignment is already due. If your building up the program code from the first week to the third week and you made some mistakes, then you are being graded twice for the same mistakes.

I remember when I did a SEOCS (Student End of Course Survey) on this class, I asked to be contacted regarding my comments and no one bothered to call me back. I don't know if it was because I am an employee. Maybe you should call and speak to Brooke's manager, Patrick Reedy at 800-822-1319 x38837. Or the next step would be his manager, Courtney McGinnis at 800-366-9699 x74321. From there her manager is Cheri Sorensen at 602-387-7000 x75814. From there, Vince Grell at 602-387-7000 x76231. After him follows, John Kline at 480-557-1747 x71747. Lastly, Brian Mueller at 480-557-1773 x71773.

All of their emails are: firstname.lastname@phoenix.edu by the way. Keep going up the chain until you get to someone who will listen.

I took this class last summer and I have to admit, it was one of the most poorly structured classes I have ever taken. I regretted taking it online and I feel I probably would have gotten more from a ground class instead.

One of the problems with some of the IT classes at UOP is that the instructors assume you have some familiarity with the language or platform being taught. Complete novices who have never coded so much as a GOTO statement in BASIC would not have the first idea of where to begin. I think that the only way to fix that type of class would be to do one of the following:

A) Extend the class to 10 weeks. Double the weeks makes it possible to double the work load over the period of the class. The more weeks you have, the more assignments you have, the more practice you can perform. People learn from their mistakes. In a five week class, a mistake made in one week can cost you 10%-20% of your grade.

B) Mix the class up between ground and online. By having an instructor readily available at any time in your local campus, a student can get the help they need immediately.

C) Require instructors to provide feedback on assignments within 24 hours. Often the programming classes require you to start a program from scratch and add statements that you learn on a weekly basis. In a 16 week class you might spend two full weeks discussing one function and have as many as four assignments to practice the function you are coding. In the five week class, an instructor may spend as much as two weeks getting back to you on the assignment you completed in the first week. By the time you receive that feedback, the third week assignment is already due. If your building up the program code from the first week to the third week and you made some mistakes, then you are being graded twice for the same mistakes.

I remember when I did a SEOCS (Student End of Course Survey) on this class, I asked to be contacted regarding my comments and no one bothered to call me back. I don't know if it was because I am an employee. Maybe you should call and speak to Brooke's manager, Patrick Reedy at 800-822-1319 x38837. Or the next step would be his manager, Courtney McGinnis at 800-366-9699 x74321. From there her manager is Cheri Sorensen at 602-387-7000 x75814. From there, Vince Grell at 602-387-7000 x76231. After him follows, John Kline at 480-557-1747 x71747. Lastly, Brian Mueller at 480-557-1773 x71773.

All of their emails are: firstname.lastname@phoenix.edu by the way. Keep going up the chain until you get to someone who will listen.

I took this class last summer and I have to admit, it was one of the most poorly structured classes I have ever taken. I regretted taking it online and I feel I probably would have gotten more from a ground class instead.

One of the problems with some of the IT classes at UOP is that the instructors assume you have some familiarity with the language or platform being taught. Complete novices who have never coded so much as a GOTO statement in BASIC would not have the first idea of where to begin. I think that the only way to fix that type of class would be to do one of the following:

A) Extend the class to 10 weeks. Double the weeks makes it possible to double the work load over the period of the class. The more weeks you have, the more assignments you have, the more practice you can perform. People learn from their mistakes. In a five week class, a mistake made in one week can cost you 10%-20% of your grade.

B) Mix the class up between ground and online. By having an instructor readily available at any time in your local campus, a student can get the help they need immediately.

C) Require instructors to provide feedback on assignments within 24 hours. Often the programming classes require you to start a program from scratch and add statements that you learn on a weekly basis. In a 16 week class you might spend two full weeks discussing one function and have as many as four assignments to practice the function you are coding. In the five week class, an instructor may spend as much as two weeks getting back to you on the assignment you completed in the first week. By the time you receive that feedback, the third week assignment is already due. If your building up the program code from the first week to the third week and you made some mistakes, then you are being graded twice for the same mistakes.

I remember when I did a SEOCS (Student End of Course Survey) on this class, I asked to be contacted regarding my comments and no one bothered to call me back. I don't know if it was because I am an employee. Maybe you should call and speak to Brooke's manager, Patrick Reedy at 800-822-1319 x38837. Or the next step would be his manager, Courtney McGinnis at 800-366-9699 x74321. From there her manager is Cheri Sorensen at 602-387-7000 x75814. From there, Vince Grell at 602-387-7000 x76231. After him follows, John Kline at 480-557-1747 x71747. Lastly, Brian Mueller at 480-557-1773 x71773.

All of their emails are: firstname.lastname@phoenix.edu by the way. Keep going up the chain until you get to someone who will listen.

To your local media, and investigative journalist? Or perhaps one of your congressmen?

I was searching the internet to find any way i could to get help with UOP because like everyone else here i have been through heck with these people and it is awful. I came accross this website

http://handouts.aacrao.org/am07/finished/T1100a_L_Finkel.pdf

at the very end it gives a name address and phone number for this guy Lee Finkle ..i called him Friday June 1st and they called me back by Monday June 4th. He is the very top manager of escelated disputes asnd UOP.

I withdrew from Axia (UOP) April 16th and am now a very happy student at Capella University.

Aside from the financial aide department screwing me around I thought the courses were a waist of time I made straight A's for a year and I feel it was wasted time. The most I can say I learned from this awful school is how to write a paper in APA format and the funny thing is half of the instructors do not know how to do it themselves , they all had their own personal version of refrences and quotes in apa style.

Sorry to hear about your experience, we know all to well how upseting this is.....Here's an excerpt from a front page New York Times article printed 11 February 2007, sounds like you would likely fit in this description....

"But many students say they have had infuriating experiences at the university before dropping out, contributing to the poor graduation rate. In recent interviews, current and former students in Arizona, California, Colorado, Florida, Michigan, Pennsylvania, Texas and Washington who studied at University of Phoenix campuses in those states or online complained of instructional shortcuts, unqualified professors and recruiting abuses. Many of their comments echoed experiences reported by thousands of other students on consumer Web sites."

Consumer websites like this one? Keep telling your story, how about to a local news reporter or investigative journalist?