Report: #867367

Complaint Review: Urban Active

  • Submitted: Wed, April 11, 2012
  • Updated: Mon, July 09, 2012
  • Reported By: sanderellia — newport Kentucky United States of America
  • Urban Active
    119 Fairfield Ave
    Bellevue, Kentucky
    United States of America

Show customers why they should trust your business over your competitors...

My experience with Urban Active Fitness is that it doesn't matter whether or not you sign anything. If they have information such as your credit or debit card number they will claim you have signed a membership contract and bill you. There seems there is no way to resolve a dispute. Even a written cancellation handed to the manager with a cancellation fee will not stop the billing - even if a contract is not signed. I read the unsigned contract & those of us who were told we could pay month to month have been duked if the contracts are the same. There really is no such thing. The contract mostly talks in unclear language about the inability to cancel a "membership" without paying fees and additional monthly charges.....the cancellation process in part is filing application for cancellation which must be approved by someone in the company even if membership is month to month. Urban Active reserves the right to reject "cancellation applications" & it seems one must pay at least for 2 months after application reaches their office. I would quote directly more of the contract if I had a magnifying glass handy. I literally need one to read the important details. Do not believe what the employees tell you. Read about others experiences. I wish someone would post the contract on line. The only way I was able to stop them from fraudulently billing me was to cancel my debit card.
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This report was posted on Ripoff Report on 04/11/2012 11:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Yet another Class Action Suite against Urban Active

AUTHOR: sanderellia - (United States of America)

Alas, a class action suite settlement in Northern Ky, Boone Co Circuit Court.
Check it out. There is still time to tell your story in court. Thank you all
who told your story here. Don't give up until this fraudulent, predatory company
pays back, straightens up or fall flat on its face. Surely they cannot
Continue to practice as they do. Need to file that BB report also. Thank you Ripoff Report.
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#2 UPDATE Employee

Urban Active's Official Response

AUTHOR: Urban active - (U.S.A.)

Dear former member,

We are very sorry to hear about your experience while attempting to cancel your membership with us. We would be glad to follow up with you to address your questions as soon as possible. You can reach us via our website under the Contact Us link (This site does not allow us to post our website or contact info). We strive to have a positive membership experience from start to finish.

To clarify some of your comments (for those who are reading this and considering Urban Active):

1) We sell month-to-month memberships.

2) To cancel there is a $10 Cancellation Administrative Fee (one time).

3) You can cancel anytime with a 30 day written notice requesting to cancel.

4) You can cancel your membership in the club with a club manager.

5) The "approval process" for cancellations is to ensure requests are processed correctly.

We are glad to answer any questions you may have regarding your membership agreement. We would welcome the opportunity to follow up on your questions directly with you. We are awaiting your call/email.

In Good Health,

Urban Active

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